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Report: #1039350

Complaint Review: The Home Depot - Internet

  • Submitted:
  • Updated:
  • Reported By: Dad in Oregon — Oregon
  • Author Not Confirmed What's this?
  • Why?
  • The Home Depot Internet United States of America

The Home Depot Home Depot Extended Warranty is a scam!!! Internet

*Consumer Suggestion: Standard Pattern

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Purchased an extended replacement warranty to go with a pressure washer and was told it covered EVERYTHING once the manufacturers warranty was over. Hose burst and I have called everyone, I have been told that the "warranty was actually purchased from the manufacturer" and that I should call them (you can imagine their confusion). Finally talked to someone that sounded knowledgeable and she did quite a bit of research and reading and concluded that the warranty would not cover a pressure washer hose because it is considered to be "consumable".

I will NEVER buy another extended warranty from these people and it is safe to say it will be a very long time before I'm ever in The Home Depot again.  

This report was posted on Ripoff Report on 03/30/2013 03:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-home-depot/internet/the-home-depot-home-depot-extended-warranty-is-a-scam-internet-1039350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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AUTHOR: IntheKnow - ()

POSTED: Thursday, May 23, 2013

 Your plan is NOT through the mfr.  It is through NEW Customer Service.  Your plan, if under $300, is a "replacement plan" AFTER the mfr warranty and does not include accessories such as hoses, or non mechanical parts such as the frame.  If over $300, it gets serviced after the mfr warranty.  So if your pressure washer has a 2-year warranty, you purchased (most likely) years 3 and 4.  Good luck.  Better off filing a claim through the BBB and NEW will jump.  Home Depot just trying to make money off ignorant consumers (sorry).  Just say NO to all of these plans, anywhere, going forward.

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