• Report: #543691
Complaint Review:


  • Submitted: Tue, December 22, 2009
  • Updated: Sat, December 26, 2009

  • Reported By: ed — modesto California United States of America
2100 Huntington Blvd Fairfield, California Internet, California United States of America

THE HOME DEPOT Home Depot Pictures tells a thousand words about Quality Internet, California

*General Comment: Always inspect before installation

*Consumer Comment: Maybe I am just nuts

*Consumer Comment: This is common.

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"A Picture is worth a thousand words" If only you could see the pics. Anyway, the installers came in and installed the granite counter. All looked great except a blemish,discoloration, in an obvious area in the front. They completed it in a short time, pleased. The installers said, "we are done and please sign here to show that we actually came in". A piece of paper black and white cheaply photographed, blurred signature required paper.
So I signed it thinking, well they arrived and installed. But before letting them go, I did

mention there is a discolor or blemish the size of an ostrich egg on the counter. 

Their response was "natural occurring quality" I said, as long as someone can fix it, I can work with it. So, the installer said on the piece of paper where you signed it, just write down your comment on the paper work and it will be faxed to Home Depot.

Well, guess what, after complaining to Home Depot they said they never received the form with my comments from Duracite. How convenient Duracite.

. [continued below]....

I sent pictures and all. So after discussing my options with Home Depot. The first thing Duracite did admit to was, you signed the waver. So my compensation after all that, we'll get you a couple coasters and a cutting board. Imagine that, after paying over $ 6k, Duracite granite supplier said that. What a d**n insult from Duracite. However, they are not all alone here. Home Depot should have some backbone in all this madness. 

The customer is me, I bought this from Home Depot and their distributor is Duracite. If they have no control on quality of their merchandise, then why deal with Duracite? Home Depot did compensate about 4 % , yup that was it. Very disappointing for Home Depot,and their distributor Duracite. 

By the way take back the coasters and give it to the next disappointed customer.


This report was posted on Ripoff Report on 12/22/2009 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-home-depot/internet-california-/the-home-depot-home-depot-pictures-tells-a-thousand-words-about-quality-internet-californ-543691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Always inspect before installation

AUTHOR: Wilson - (U.S.A.)

Did you not inspect the granite counter top before installation?

Natural materila, i.e., marble, granite, or wood will always have imperfections.

What did you expect the granite company or Home Depot to do for you?

Exchange the counter top?

If the blemish is in the granite then you cannot sand away the blemish.


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#2 Consumer Comment

Maybe I am just nuts

AUTHOR: Mrsz - (U.S.A.)

I like it. Its not an ugly, dull blob. It looks like its supposed to be there, and there are some white swirls through it.

Do you have an amount of time where you can change your mind? Should be allowed to exchange it if your not happy with it.

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#3 Consumer Comment

This is common.

AUTHOR: Rickao - (United States of America)

Whenever you buy something that has an organic design, or a "natural occuring quality", you will allways run the "risk" of getting a pattern that looks off centered or un-balanced at first. Perhaps they should have explained the possibility of that, but, since it has been installed, try to look at it as a unique feature. I'm sure some of your guests will find it appealing believe it or not.
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