• Report: #970916
Complaint Review:

The hotel card

  • Submitted: Sun, November 18, 2012
  • Updated: Sun, November 18, 2012

  • Reported By: Chart — Ft Smith Arkansas United States of America
The hotel card
Internet United States of America

The hotel card Thehotelcard.com ripoff Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Thehotelcard.com emailed me to confirm my voucher for the hotel reservation the day before we were to check in, stating that there had been many no shows with their reservations, so to confirm they needed me to get back with them within the day. This was the only time they had notified me of this. On this day before we were to check in I was traveling by planes and didn't get the email until the next day due to difficulties in phone service. There was no reservation and we had to personally pay for our hotel when it was supposed to be already paid.

I repeatedly tried to get in contact via email ( because there is no other way) to let them know we were in the hotel and there was no reservation, but the emails for some reason wouldn't go through. It wasn't until we got back home that I could get an email to go through to them.

I explained what had happened and let them know that I felt I should've gotten their request for a confirmation much sooner than the day before we were to check in and I asked for reimbursement. Chris (my hotelcard.com contact) asked me to send him the amt we paid for each day that was supposed to be a voucher. I scanned and emailed it to him. His response was slow so I emailed him a couple of times to let me know if he received the hotel receipts, he finally let me know he "got" them and that was the last I've heard from him.

I have repeatedly emailed and asked politely for a response but have received none.

This report was posted on Ripoff Report on 11/18/2012 09:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-hotel-card/internet/the-hotel-card-thehotelcardcom-ripoff-internet-970916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on The hotel card

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?