Report: #688869

Complaint Review: the houston wave

  • Submitted: Mon, January 31, 2011
  • Updated: Thu, February 03, 2011
  • Reported By: kittycathouston — houston Texas United States of America
  • the houston wave
    1525 silver street
    houston, Texas
    United States of America

the houston wave lauren nathasha barrash cheating people and liaing to them houston, Texas

*Author of original report: Apology

*REBUTTAL Owner of company: Untrue Report

Show customers why they should trust your business over your competitors...

this scumbag company lies to people ,we become vip paid 75 dollars than they change the price of 50 ,than when we need the service we waited for 1hour 25 minutes,buses crappy,owner laurenbarrash sound like a big shot don't care about public and what public needs,drivers they have wow....driving like a boing 737 pilots.....

we will newer use this people...


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#1 Author of original report


AUTHOR: kittycathouston - (United States of America)

Here again. This report was completely unwarranted. Please accept the apology. Sorry if this hurt anyone in anyway.
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#2 REBUTTAL Owner of company

Untrue Report

AUTHOR: The Wave - (United States of America)

I would like for the person who submit this "report" to contact me, the owner of the company, as this concern has never been addressed with us prior to learning of this "report".

We have never sold a VIP membership at $75. Before selling a single one at that price, we reduced the price back down to $50, and therefore question the author of this "report".

We have also never had anyone wait 1 hour 25 minutes for a pick-up. I will admit that there have been a couple incidences where the wait time was longer than the normal b/c of an accident, unknown traffic issues, police activity, or in the rare occasion we have made a routing mistake. However the longest wait time recorded was 40 minutes, and customer was compensated for the inconveinence. If in factyour statementis true, it will be documented on our end, so please do email us with the date, time, and location of your pick-up so that we can do what we need to make this right.

As I stated, I am the owner, and the reason behind the companywas the public's and City's needs. We have changed our routes, purchased more buses, and continue to grow and change based on the public's needs. I have worked very hard, as has every single person at our company to meet the needs & accomodations of our riders, at no one's expense but our own.

As for our buses being "crappy", two of them were brand new when we bought them and very high end vehicles. Then bus #4-7 were purchased from one dealer, who is continuously making upgrades and improvements, again based on riders requests. Each bus is a little bit different, to try to suit everyone's needs. Although each bus also has essentially the same basics, television, dvd, stereo, locked compartments, safe of some kind, and the likes.

I am terribly sorry if you had any negative experiences on The Wave or with any interaction with myself or any Wave representative. I hope you will reach out to one of us to discuss how we can remedy your concerns, and use your experience as a learning experience.

Before calling me or anyone that works for the Wave a "scumbag, or liar", please give us the opportunity todiscussyour experience as this"report"is being taken very serious.

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