***Beware of buying these orthotic/arch supports***. WARNING: The Ideal Feet Store sales people are con artists and will tell you anything to sell their arch support/orthotic devices at an outrageous price and there are NO REFUNDS or RETURNS. They are a Rip-Off! They take you through a series of walking on imprintable paper to show you that your arches have fallen or you are not walking correctly and that their product will correct that in time. They also do a balance trick with your hands in front of you and behind you so that you will lose your balance. When wearing the orthotics, there is "better balance." These orthotics are supposed to help your arches go back to a natural state and help heal plantar fasciitis by wearing them starting at 1 hour a day, 2 hours the next day, 3 hours the next day, etc. until you can wear them all day long.
I didn't make it past the 5th day because they were so uncomfortable and I developed severe numbness in my left foot and swelling. A week later it was so painful that I could barely walk and could not wear shoes. This was back at the end of October 2007 and I'm still having foot problems and can no longer use the orthotics. I contacted the store manager in Plano, TX by certified letter notifying him that I had only used 1 pair of the orthotics for 5 days and the problems I incurred from wearing the orthotics. I also had several doctor appointments and medications.
I requested to return the barely used orthotics and to get a refund since I will never be able to use them again --> No Response, No Reply. Also, they have an email contact on their main web site but no one replies back. There is no CEO, no main headquarters to contact regarding issues or problems. In other words, you're stuck with the product even if it does not work. I paid over $400.00 for crappy pieces of plastic to go into my shoes that caused physical health problems and these people could care less. BUYER BEWARE!!!