• Report: #487787
Complaint Review:

The Kelly Group - Kelly Printing Supplies

  • Submitted: Mon, August 31, 2009
  • Updated: Thu, September 16, 2010

  • Reported By: Stan — Howell Michigan USA
The Kelly Group - Kelly Printing Supplies
P.O. Box 70600 Las Vegas, Nevada United States of America

The Kelly Group - Kelly Printing Supplies Scam!! Rude. Very Persistent. Originally ordered 12 cartridge to try. They kept sending more! Now we have a 10 year supply. Las Vegas Nevada

*Consumer Comment: same thing happened to me

*Consumer Comment: Honest Company?.....Right!!!!!

*REBUTTAL Owner of company: Vice President

* : Keep them, they're yours now!

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Kelly Printing Supplies seems like a nice company that wants to help you out. They called in April 09 and offered these soy OKI data ink cartridges that are supposed to last longer and were at a less expensive price. I told the lady we would try a box of 12. We paid that invoice for the original only order.

About a month later they called to confirm more ink cartridges to be sent out. She said that i was supposed to cancel the rest of the order within the 30 days of trying the 12. I said i didn't want anymore and she said that a supervisor would call me back. The supervisor called and said it was my mistake for not cancelling and that they had to finish the order and send more cartridges.

Now I am up to my ears in unused cartridges, and they are trying to collect.

This report was posted on Ripoff Report on 08/31/2009 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-kelly-group-kelly-printing-supplies/las-vegas-nevada-89170/the-kelly-group-kelly-printing-supplies-scam-rude-very-persistent-originally-orde-487787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

same thing happened to me

AUTHOR: rk - (USA)

The same thing happened to me, and now they are telling me they will report my business to dun and bradstreet unless I pay up. Thieves, Stay Away From Kelly Printing.
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#2 Consumer Comment

Honest Company?.....Right!!!!!

AUTHOR: Greg - (United States of America)

We have been called (harassed) by Kelly Printing Supplies off and on for about two years now. They cold called us and I agreed to purchase ONE toner cartridge to try it out. Performance of the cartridge was no different than any of the others that we've tried. They only cost more.

They keep calling back wanting to "complete" our order. I've told them time after time after time that we did not agree to anything beyond ONE cartridge. The original salesperson "no longer works for them", imagine that!! I've also told them to take us off of their call list and to quit calling.

One more call from them and I'll be contacting the Better Business Bureau, and any other agency that I can think of, and report them for harassment!!

Stay far, far away from this company.
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#3 REBUTTAL Owner of company

Vice President

AUTHOR: Kelly Printing Supplies - (U.S.A.)

According to our database we have never sold a "Stan" from "Howell, MI" any kind of products much less Okidata Ink.  It is pretty hard to defend my company when I don't get any information about the accuser.  If this person would contact our company, perhaps we could get more details of their situation, and if there is some misunderstanding we can rectify it.  We try very hard to get the best product to our customers at cost effective prices.  We have thousands of happy customers and would like to try to reasonably work with this company, unfortunately we have no way to contact you, thus you must call our 800 number to initiate communication.
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Keep them, they're yours now!

AUTHOR: Jes0125 - (U.S.A.)

Unless you signed or agreed on the phone to purchase the cartridges they are yours to keep and you don't have to pay for them.  If you signed ANYTHING for the first set of twelve free check the fine print as you may have unknowingly authorized the purchase of the rest of the cartridges.

If you didn't sign anything then the next time they call let them know that per Title 9 of the US postal code section 3009 you will be keeping all the cartridges and you will not be paying them a dime.  I would them invite them to send you more free merchandise.

Per the Post Office website:

A company sends you a gift in the mail--a ball point pen, a key chain, a tie. But you didn't order it. What do you do? If you are the type of person this company is looking for, you may feel guilty about accepting the item without paying for it. Don't feel guilty! It's yours, and you are under no obligation to pay anything.

You, the consumer, may only legally be sent two types of merchandise through the mail without your consent or agreement:

  • Free samples which are clearly and conspicuously marked as such.

  • Merchandise mailed by a charitable organization that is soliciting contributions.

And in these two cases, you can consider the merchandise a gift if you wish. In all other situations, it is illegal to send merchandise to someone, unless that person has previously ordered or requested it.

These rules are codified in Title 39, United States Code, Section 3009. That section of the Postal Reorganization Act of 1970 incorporates these protections for American consumers and makes the mailing of unordered merchandise unfair methods of competition and unfair trade practices under the law.

If you do not wish to pay for unsolicited merchandise or make a donation to a charity sending such an item, you may do one of three things (in each case, by law, you have no obligation to the sender):

  • If you have not opened the package, you may mark it "Return to Sender," and the Postal Service will return it with no additional postage charged to you.

  • If you open the package and don't like what you find, you may throw it away.

  • If you open the package and like what you find, you may keep it for free. In this instance, "finders-keepers" applies unconditionally.
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