• Report: #558904
Complaint Review:

The Kirby Company

  • Submitted: Sat, January 23, 2010
  • Updated: Sat, January 23, 2010

  • Reported By: KeithKelli — Rock island Illinois United States of America
The Kirby Company
1920 W 114th Street Cleveland, Ohio United States of America
  • Phone: 309-737-2147
  • Web:
  • Category:

The Kirby Company River City & Associates DO NOT BUY ONE OF THESE!!!!! Their customer service is not helpful.... traded our generation 4 (which is great by the way) for this new piece of crap the sentria. Whatever you do do not purchase th Cleveland, Ohio

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DO NOT BUY ONE OF THESE!!!!!   Their customer service is not helpful....traded our generation 4 ( which is great by the way) for this new piece of crap the Sentria.  Whatever you do do not purchase this vacuum.  We had it not even 1 month and the fan broke.  They tell you full lifetime warranty....nope, we paid another 42.00 for that.  Now 2 months go by and the belt brakes.  In 15 years of owning the generation 4 I think we bought a new belt twice for it.  Not to mention the vacuum bags themselves are cheaper.  We called Kirby, told them to keep our down payment and our 3 monthly payments all we want is our old vacuum back and they said no way.  They lie about their product and the warranty that goes with it.  STAY Away from this! 

This report was posted on Ripoff Report on 01/23/2010 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-kirby-company/cleveland-ohio-44102/the-kirby-company-river-city-associates-do-not-buy-one-of-these-their-customer-se-558904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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