On Monday September 27th, at about 4pm, I went into The Mattress Company store on Main st. in Norwalk, Ohio to purchase a full size mattress set for an apartment that I was going to sign a lease on that evening. I paid $378.78 cash for my purchase. The salesman, 'Richard' told me that because they had the set in stock it could be delivered on Friday, 10/01.
When I went to the apartment on 9/27 to meet with the manager, the lady that drives and assists me noticed that the apartment had bugs crawling everywhere. I did not notice the bugs the first time I looked at it because I have vision problems. I asked for my security deposit check back. It was returned immediately to me.
I called The Mattress Company immediately, but they were already closed. We even drove by the store but it was empty. I left a phone message for 'Richard' the evening of 9/27 informing him that I was not accepting the apartment and that I would not be needing the mattress set.
The next morning at 10am when the store opened, I called Richard again. He told me to come in and he would have a check ready. I told him that I lived in a town over 30 miles away and could he please mail the check to me. He said he would mail it out that very day which was 9/28. Today is Saturday, Oct. 2nd and it was not in the mail. At 1pm today I called The Mattress Company to inquire about the refund and I was told that it was 'to soon for a refund.' I think it is strange that when 'Richard' assumed that I lived in Norwalk he was going to refund my money right away. When he found out I was living in another city, all of a sudden it is 'too soon for a refund'. I am filing this report on this site because the young man I spoke with today at about 1pm, 10/2 cursed at me over the phone. That's right Molly and Richard Barcus, sr. owners of this establishment, your son David cursed at a 62 year-old lady. What kind of crooks are you anyway?
On Thursday, Sept.30th, I received a call from someone at your warehouse regarding delivery of the mattress set. At that point I realized that I was not going to get my refund so I went to the Better Business Bureau for assistance. I filed a complaint against this company, but in doing so I found out they have a poor rating.
On Monday Oct. 4th, I intend to file a complaint with the Ohio Attorney General's office. These people think that because I live in another city than Norwalk, that they are going to cheat me out of my money. I have a lot of resources available to me.
I will file a small claims court case if the money is not returned. I have a reputable witness and all receipts and phone records.
Stay away from the mattress company.