Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1357405

Complaint Review: The Neat Co. - Philadelphia Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Walter — Maywood New Jersey USA
  • Author Not Confirmed What's this?
  • Why?
  • The Neat Co. 3401 Market St Philadelphia, Pennsylvania USA

The Neat Co. Philadelphia Pennsylvania 19103 Non responsive and uncooperative Philadelphia Pennsylvania

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I have been a Neat user for over 10 years (don't ask me why I like to be frustrated and angry - I just hate to give up). During that period of time Neat had 2 major changes in their software. I can't exactly recall when the first major change started but it was around the time they introduced the Cloud Service and "Sync". The sync was a disaster. The problem was that if your kept some of your old files in the computer as back up, Sync would find them and they would sync the old files and destroy your new ones. That's when I stopped using their cloud service.

The second major change was when they got rid of their strange, cryptic, and confusing file extensions such as .nbak, .nwdb,. nwcab, .nrx, etc. and started using PDF. That's when they dumped their old system into a "Legacy" program (they should have called it "prehistoric trash") and went into the new system that has NO RELATIONSHIP whatsoever to their old system. I've sent dozens of e-mails, tech-support messages, and even signed up (and paid for) their special "Neat Care" that was supposed to provide one with fast responses (acually, after one month, I never received even one response from this "Neat Care" department.).

Don't ever sign up for this "Neat Care" it's just money down the drain.

Anyway, no one at Neat was ever able to tell me if I could somehow combine my old files and the new PDF files into one comprehensive and complete record that I could use in case of any future IRS audits.

I just can't get that out of them no matter how many ways I ask.

I therefore assume that this cannot be done and you will have to keep 2 sets of files. One for Neat (old) and one for Neat (new).

Heaven forbid if they should ever change to another iteration of their system.

As for the program itself, it's the only one that does offer relatively "fair" sales receipts recognition which no other company has. This is why I use it.

However the recognition software is far, far from even a "good" category. It still requires hand corrections on almost every receipt. Also it does NOT remember mistakes. I have one vendor (local store) from which we have some 200 receipts yearly. No matter how many times we've corrected the store name, Neat just keeps using "avenue" as the store name. The strange part is that it does so with even famous world-wide stores.

It also does not recognize tax categories for particular vendors no matter how many time you change them.

When I received my new scanner and downloaded the new version of NEAT with the PDF extensions, I somehow received a Canadian Version of the program. This is strange since nothing in my orders ever mentioned Canada nor were there any Canadian addresses, or even transactions. So all the Tax Categories are now based on a Canadian tax system. How will that help me?

There are many more such issues but these can be relatively easily be corrected albeit with a lot of TIME and PATIENCE.

Last but not least I can't understand why Neat eliminated the "combine" feature that enabled the user to combine a couple of receipts (as you get in restaurants) into one entry. Or even combine a two page receipt into one. Why this change?

This report was posted on Ripoff Report on 02/21/2017 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-neat-co/philadelphia-pennsylvania-19103/the-neat-co-philadelphia-pennsylvania-19103-non-responsive-and-uncooperative-philadelphi-1357405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now