• Report: #598846
Complaint Review:

The Painters

  • Submitted: Fri, April 30, 2010
  • Updated: Sat, May 01, 2010

  • Reported By: Anonymous — Columbia Maryland United States of America
The Painters
Internet United States of America

The Painters Germantown Painters, No Show. No Call. Disreputable and Unreliable! Internet

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Spoke with owner, Travis, on several occassions to confirm appointment for service where he assured a painter from their Laurel crew would arrive at jobsite at scheduled time. Purchased paint and materials requested by Travis to perform tasks on the day prior to scheduled service. 

On scheduled service day, painter did not arrive nor did anyone from the company call to inform they were running late, needed to reschedule, etc. Left four messages for Travis at one hour intervals from the scheduled arrival time. He did not return my calls. 

Called company from a different phone number to which I received an immediate response. Obviously, Travis was screening calls and avoiding confrontation. After questioning the company's professionalism, respect for their customer's time, and general commitment to "service you can trust" shamefully inscribed on their website, I was hung up on. Such behavior is more becoming of a teenager than an established mature business owner. 

Obviously, I can't speak to the quality of work done by the company as they did possess the integrity to show at the jobsite nor return any calls. However, based on my experience, I question the quality of workmanship and pledge to exceed customer expectations they promote online. 

This report was posted on Ripoff Report on 04/30/2010 10:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-painters/internet/the-painters-germantown-painters-no-show-no-call-disreputable-and-unreliable-interne-598846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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