Complaint Review: The Pool Depot
BAD BUSINESS: The Pool Depot *REBUTTAL
*UPDATE EX-employee responds: Not Surprised
*General Comment: Pool Depot Inc. correction
*0: The Pool Depot service department was open 6 days a week
He went on about how the company has a low maintenance, no long term cost pool called the Elite. He had a binder that showed numerous differences between the Value pool (the advertisement on TV) and Elite pool. He stated that the Value pool only has a life of 2-3 years and the Elite last 20-25 years because of the liner, copper ionizer system, and steel shell.
With the Elite pool, the company gave a lifetime warranty on everything, because of the excellent quality. If we closed the deal that instance, we would get a pool cover, heat blanket, and poloris cleaning system for the pool as a bonus. And, as an added incentive to make the deal, the company would use our pool as a "show pool" and we would get $300 off our bill each time. He said the reason being was that the company was expanding into the Gulf Coast area and needed a few "show pools". I saw nothing wrong with this Elite pool, so we signed...and were suckered!
After owning the pool for 2 months, I could not reach anyone regarding warranty information, maintance, or about the "show pool" program. The phone numbers on the paperwork were relayed to a voice system, saying they were closed for the season. I have tried calling the independent filter but they could only help me with valid documentation from the Pool Depot. This has been an expensive lesson learned-as of now, our pool is not working-and I am still trying to track down Pool Depot. We would like to get any advice on what to do?
This report was posted on Ripoff Report on 09/08/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-pool-depot/atlanta-georgia/bad-business-the-pool-depot-rebuttal-3232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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