Report: #1127198

Complaint Review: THE POOL STORE & SPA

  • Submitted: Fri, February 28, 2014
  • Updated: Fri, February 28, 2014
  • Reported By: Chuck H — CHARLOTTE North Carolina
    MOCKSVILLE, North Carolina


Show customers why they should trust your business over your competitors...

Please Consumers!  Do Your Homework!  Do not hire this company.  Additionally, do not hire anyone with the name KITCHEL as you will find that your projects will be done poorly, possibly not completed and cost you thousands more than you first were quoted.  It would not surprise me if he dumps this current company name and tries to go and start a new one.

We had a pool put in by Ken Kitchel & his Pool Store & Spa in Mocksville, NC.  But he never had our final inspections done due to the fact that he FORGOT to have the electrician he hired to ground the diving board and poured the concrete anyway.  Additionally, his grading person did not compact the dirt in order to properly hold 4"thick concrete and now we have significantly cracked concrete and erosion issues.  

What is worse is he refuses to return any phone calls to either us or our attorney.  He will take your money but the first time you have any issues; he up and abandons the job.  Probably the most unprofessional and disrespected company I have heard about in some time.

Since we cannot wait around to see what he may or may not do, we have had to hire another company who has ripped out this concrete, repoured a new deck WITH a support system.  He also tore out the diving board and we had to hire back the electrician to do the work.  We will probably never see a dime in damages so the only way to make this entire situation worth it is to warn others about the risk you will take if you hire him.

He has complaints in VA, all over NC.  DO YOUR RESEARCH!!!!

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This report was posted on Ripoff Report on 02/28/2014 04:34 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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