• Report: #401080
Complaint Review:

The Puppy Experience, Seeapuppy.com

  • Submitted: Sat, December 13, 2008
  • Updated: Mon, December 12, 2011

  • Reported By:Mattituck New York
The Puppy Experience, Seeapuppy.com
487 Main Road (Rte 25 East) Aquebougue, New York U.S.A.

The Puppy Experience, Seeapuppy.com Beware of false advertizing Aquebougue New York

*Consumer Comment: Its Tough Being In The Spotlight

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I have wanted a King Charles Cavalier for a long time, way before there was ever one on Sex In The City. After that it seemed like it was going to be hard to find one, as the demand grew and so did the puppy mills for the breed. How was I going to find one that had healthy parents and grand-parents...was a troublesome task. There were too many people all over the internet....to narrow down my search.

So I thought by buying a puppy from a pet store was the right way to go. They would be able to check on the puppies background ...better than I could...so they would be worth the extra money instead of dealing directly with someone over the internet....

So I ordered one back in December last year from The Puppy Experience.

When I preordered the dog, I was told that I did in fact have a one year health guarantee much like the one that they now have on line, with five years. It just didn't list this particular vet, but it did list the vet next door to them. Nor did it say that you needed to only buy the Holistic Health Extension food also they have removed that from their web site as of last week as I sent them an e-mail explaining thatit was the only food I ever purchased for the puppy.( I also told them that I purchased it at Pet Care Depot II for half the amount that they are charging..another rip off)

They seem to be charging 40.00 a case for the food and well you can purchase it at
Pet Care Depot II
1596 Rte 112
Medford NY US 11763
For 19.99 a case.half the price.

In googling sites that could give me some information on see-a puppy and the Puppy Experience I came across this Blog and the reason why I have included it in mine is the fact that This is exactly when I Preordered my puppy from them.( the neighborhood chatter) Back in December 2007 and if you notice the ad which included:

"$600.00 SHOTS All Up To Date-
$125.00 Free Vet Check-$300.00 Week Boarding FREE-All De-Wormings Up To Date-Full Congenital Guarantee-Free 2 Weeks Of Vet Services-All Papers & Registrations-AKC - ACA - DRA - APR -Full Breeder Information & Micro-chip

There they are .the words that they did not honor.FULL CONGENITAL Guarantee.
Now let's discuss the word congenital.in the English language this would in turn mean genetic, inborn, inbred.transmissible..

I picked up this puppy the day before Christmas....sick...
But my main complaint is this...Again Cosmo is sick and I had to take him back to the vet, it seems the staph infection has once again returned. On 09/30/2008 I am given Cephalexin 250mg and ChlorhexiDerm Shampoo and told that I need to return on Tuesday in two weeks and oh by the way Cosmo has cataracts.

Well this was the first time any of my puppies' doctors saw thisso I contacted The Puppy Experience and made an appointment at the Animal Hospital in Manhattan, to see what can be done to improve the quality of my puppies life.

At this point he is seeing well enough but I must take him back in three months to recheck his eyes. They cannot tell me at what point will his eyes get worse, or when he will need the cataract surgery. Since there is a 90% success rate with the surgery, they feel that he is at the moment seeing well enough because there is the fact that there is that 10% chance that his eye site will not get better..

Now they have refused to speak with me, and just hang up when I call.There is no one year guarentee as they advertized to me.

Then Scott the owner decided to call me and asked me to come in and he would look over all the vet bills, and the insurance company has also denied any claims for my puppies eyes as they will not pay for a cogential defect... and when I got there the owner was noo where to be seen and the next day they place major insults about me on the web, that Iam a drug addict and a prostitute. This is the way they handle major complaints.

Mattituck, New York

This report was posted on Ripoff Report on 12/13/2008 04:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-puppy-experience-seeapuppycom/aquebougue-new-york-11931/the-puppy-experience-seeapuppycom-beware-of-false-advertizing-aquebougue-new-york-401080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Its Tough Being In The Spotlight

AUTHOR: Mary S. - (United States of America)

I guess being the most respectable pet store and having the largest customer base on long island and the tri state area can cause a company to be in the spotlight quite a bit especially in such a controversial business as this. The Puppy Experience Never had to take short cuts because the kennel is located in such a great area. The traffic alone from people who come from all areas simply to pumpkin pick, wine taste, apple pick, strawberry pick, x-mass tree picking, boating, travel the ferry in orient, fox woods, restaurants, north fork, Tanger Outlets, Aquarium and many other fun filled family activities. Coincidentally these people do pass by this beautiful place and love stopping by. The Puppy Experience has great dogs and are all from USDA breeders. The Puppy Experience challenges anyone who believes differently to come and look over all breeder information on any of there dogs. More importantly the state of NY & head of pet dealer licensing and State Vet Dr Chico DVM Spoke with The Puppy Experience do to allegations that were made by an anonymous person / unreliable source and confirmed that no dogs unregistered were brought to The Puppy Experience at anytime. Inspectors from the state also have been to The Puppy Experience and are aware of the animal activists & other pet stores that sole intent is to slander for there own radical beliefs. Mr. Thompson from the SPCA has also been to The Puppy Experience. During one of his visits a customer spoke to him while at the store. This was not known by The Puppy Experience at the time. The Puppy Experience days later found out commented on the internet that this SPCA officer told her that he bought and boarded a dog for his niece there. She then stated how comforting it was to have a uniformed SPCA officer telling her this. This is why The Puppy Experience is not surprised to hear these things especially this time of year. The Puppy Experience spoke to the parties mentioned in the allegations that unregistered puppies were brought to The Puppy Experience which was unfounded. The puppies went back to the breeders and also to The Puppy Depot (AKA Peebles) Located in Medford and Sportsman Kennels Located in Manorville. The Puppy Experience Success and Popularity has been under attack for many years. Unfortunately the animal activists, disgruntled employees and envious pet stores put the attack on the biggest and the best. Any relationships that The Puppy Experience endures is only in its best interest of its puppies, customers, family & staff. The Puppy Experience does not condone anyone who has to cheat or take short cuts. Puppy stores like Yippity Yap who made channel 12 news for not providing breeder info and buying from puppy mills, Sportsman Kennels (Also known as the death Chamber) who also buys from puppy mills & puppy brokers. They also hide behind their fake breeding stock which they lie about, forge registration paperwork and say there puppies are bred from their older dogs posing as parents on their premises. Puppy Depot Well known for Jordans emaciated dogs, smell and hygiene was also shut down for the same reasons as Yuppy Puppy. Now its being run as Peebles. The Puppy Experience does not condone this behavior. The Puppy Experience has always been known for its 5 Year Health Warranty, Cleanliness, and its great vet relationships throughout Long Island. The Puppy Experience has been in business long enough to understand how far people will go to discriminate against them even with false accusations of medicine practicing, and sick dogs. The Puppy Experience Spares no expense with a team of vets that take care of all the puppies The Puppy Experience has been in business for a long time and loves helping customers find new homes for there new puppies. The Puppy Experience must be doing something right to do as well as they have. The proven fruits of The Puppy Experience will hopefully be cast down for generations to come. We need a great place like this to find a great dog.
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