Report: #1036332

Complaint Review: The Ranch

  • Submitted: Wed, March 20, 2013
  • Updated: Wed, March 20, 2013
  • Reported By: Drew — Pittsburgh Pennsylvania
  • The Ranch
    6107 Pinewood Rd
    Nunnellly, Tennessee
    United States of America

The Ranch The Recovery Ranch, The Ranch on Piney River Complete Farce, fraud, money-hungry staff that does not provide services as listed. Nunnellly, Tennessee

*Consumer Comment: Need advice from DREW

Show customers why they should trust your business over your competitors...

Our family member was sick and we were searching for a recovery treatment center for truama and sexual/drug
addiction.   The process started out ok with tons of promises and hope.  Immediately they began playing 'used car sales' games regarding our co-pay.   They new we were not rich but continued to pray on us and ask for additional money.
Around 2/15 David was admitted.   He was told he would be held in the medical unit for a few days before being transferred to the sexual recovery program that we paid for.

Problem #1 - DJ stayed in the medical unit for 15 days and did not receive the treatment promised as a result.   

Problem #2 - DJ was known to be a self-harmer yet they allowed access to razor blades and he severely cut himself resulting in 117 stiches

Next - I (the spouse) contacted The Ranch to inquire as to why DJ was still in medical and not his recovery house (Spring House).   Craig Bosse, an intake coordinator, basically said he didn't care and that (exact quote)"we have no shortage
of clients here".    They disregarding my concern.   Half of his stay was NOT in the program we paid for.  Then, the mother of the client called to simply ask a question about insurance.   The young lady she spoke to told her (without merit), "If you file an insurance claim you will go to jail".  She told her this  twice!

I was promised constant contact with both of David's counselors.   I heard from nobody for nearly a week despite constant calls.  We just wanted to know if he was ok.   I was told in the intake process that I would be able to contact both Justin Roll and Tim Kiernon on a regular basis.   I spoke with Tim occasionally but he was very hard to reach and Justin never returned a single call or email.   

I was promised Skype therapy sessions with DJ, myself and the therapist.   This never happened.  The Ranch tried very hard to collect additional funds from our family to get DJ to stay an additional month.  They used tactics like calling one family member and when they said no they called the next.   Finally, as a last resort they manipulated DJ (the client) and had him cry on a phone call with everyone on the phone in an attempt to get us to pay via shame.  The fact was we had no more money to spend.

Family Weekend known as FOO - we were lied to and told we would have time to spend together on a Saturday night and dinner would be brought in from an Italian restaurant.  When Sat night came, nobody was aware of the plan and we were told to leave.   Finally after lots of fighting - I was allowed to stay until 8pm and we were served cold turkey and stuffing with no beverages at all.    In addition at FOO - we were told we would do a powerful exercise called 'regrets, requests, affirmations'.   The Ranch, in a miscommunication, failed to give us time for this important exercise while everyone else processed it in group.  

When the money ran out - they turned all aftercare planning over to DJ with little help. Charged my credit for unauthorized charges.   My contract stated I needed to pre-approve any ancillary services.   They ignored this and charged my card on MANY occasions.

Told me that DJ was receiving EMDR (and I was billed) when he was not receiving the treatment at all.

They promised DJ would have, at minimum, weekly sessions with a psychiatrist.   This was not even remotely true.
The icing on the cake was when the ranch emotionally abused the client DJ - three days prior to leaving treatment.   

Net, net - we received nothing that was promised and instead got an abusive and manipulating excuse for a treatment center.  Do not go here or send you family member to this place - there are better alternatives.    This place simply does not care about family or clients. 

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This report was posted on Ripoff Report on 03/20/2013 07:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Need advice from DREW

AUTHOR: Piper t - ()

Dear DREW, or family of ( former patient at the ranch)

i just read the/your only complaint about the ranch in Tennessee. I am considering becoming a patient there, soon. Can you tell me more about what happened? I am confused and don't know if your unfortunate situation was an isolated one ( due to it being the only complaint found on the net) or a unique one?

i am nervous about the financial Aspect .It seems like they require an unsigned $5K deposit before telephone intake can occur. 

I am concerned about their practice of refunding payment ( if, for any reason, treatment is not continued). I was informed that if I was to leave, they double the daily rate from the original pre-contracted/paid rate, and actual days spent at ranch is thus-doubled. Therefore refund has a 50% penalty. everywhere else refunds on a : 100-50% refund scale, depending on which week one departs. And...most other places have a refundable deposit ( in full, at any time), and only requires,  half up front, if insurance is paying a percentage.

it seems very different from my other research, to have to pay in full, even before treatment begins.

please feel free to contact me, ASAP at:(((redacted email))) ( private secure email), or here, also. I really need honest feedback. ASAP. THANKS...PT

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