Report: #1134140

Complaint Review: The Refinery

  • Submitted: Thu, March 27, 2014
  • Updated: Fri, August 18, 2017
  • Reported By: North123 — Alabama
  • The Refinery
    Fort lauderdale, Florida

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CON ARTISTS from TEXAS named HEATH are running a dirty operation by opening mutiple pill mill style clinics. The only difference these con artists are selling injections .


They hire poorly qualified people who have limited medical knowledge  and no integrity. Case in point at their Fort Lauderdale location one is greeted by a Mr Steven L Pugh.  His business card states that he is an R.N. He considers himself a Registered Nurse. Mr Pugh has a A.D.N degree from Wallace State Community College.  This is an associates  degree . He also claims to have 30 years experience. Mr Pugh graduated in 2008 from WALLACE STATE COMMUNITY College and has very limited nursing experience, most of which is embellished.


Mr Pugh is sklled at phelbotomy but lacks most nursing skils and knowledge. He tells everyone their T level is low in order to selll you a Testosterone package of 2000 dollars paid upfront.

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This report was posted on Ripoff Report on 03/27/2014 09:43 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report


AUTHOR: North123 - ()

 This is to clarify my report. My complaint is with the REFINERY CLINICS and NOT with the Nurse/treatment counselor.

I believe this clinic is poorly run. The RN is simply an employee and is told what to do. My anger was unfairly directed to him.

This is to apologize publicly. Mr Pugh has been very gracious and kind and extremely helpful. I really admire him for all his

help. He is truly a good person in so many ways. He is high energy and definitely on top of things.

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#2 Author of original report


AUTHOR: North123 - ()

 My complaint was with the REFINERY CLINICS and NOT with the Nurse. I believe that this is a realtively new clinic and there are problems that come with any new business.


I directed my anger unfailry to the Nurse mr Pugh as employee of the clinic.

mr Pugh has been very gracious. I take NURSES WEEK to publicly thank him for all his help. He is truly an outstanding person. I have learned a lot about him as an individual these last few weeks and I can vouch that he is a patient advocate and is always very professional.

many people are not appreciated for their hard work. I wish to acknowledge this. He has strong moral fiber and he is not afraid to speak his mind and I truly admire him.

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#3 Author of original report


AUTHOR: North123 - ()

 This is to clarify my complaint. My complaint is with the REFINERY CLINIC and not with MR PUGH.

This is a relatively new clinic that I found dysfunctional. I unfairly criticized the employee Mr Steven Pugh and directed my dissatisfaction with him.


Mr Pugh has made amends and has been extremely supportive. Ive gotten to know him better  these last few weeks I find him to be trustworthy and unafraid to be a patient advocate.



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#4 Consumer Suggestion


AUTHOR: ian123 - ()

 This clinic in Fort lauderdale was shut down because of consumer comments that exposed a money making scam.

For this person on June 15 to post a defense of this clinic is highly suspicious.


Ripoff report has served the people of this community exposing a poorly supervised and UNLICENSED facility claiming to be a medical clinic.

This clinic was shut down on May 30 2014  2months after the original report report.

Congratulations to RIPOFF REPORT.

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#5 Consumer Comment

The Refinery Offers a Valuable Service

AUTHOR: Mark.B. - ()

I have been a regular patient of the Refinery in Fort Lauderdale since February 2014 where I have been treated with respect and compassion by their staff. I receive treatment for ED and testosterine therapy. I am not considered a great candidate for Viagra because I have a heart condition and am on several medications that prevent me from taking it. I have met Steven Pugh on several occassions and he has been more than respectful in his treatment of me and helping me treat my condition. He took time to explain potential alternatives to Viagra. I never felt pushed into buying anything and felt he was well informed about the ED medications and low testosterone. He was also knowledgeable about nutrition, diet  and exercise.  I have been to urologists who have shown me the door when I brought up testosterone therapy. Tstosterone recently has been shown to improve cholestero levelsl, decrease blood sugar levels, decrease body fat and increase lean muscle mass. All of these factors can reduce the risk of heart disease. Steven Pugh was up to date on the latest research reports on this and shared web sites and articles for me to read. He knew more about testosterone and the medical literature than my board certified and very experienced urologist. 

I knew I wanted to receive ED treatment and start receving testosterone to promote muscle development so I can excercise more.  Any man walking through the Refinery's door knows why he is there and what the Refinery offers. The Refinery does not pretend to be a clinic. In addition to seeing Steven Pugh, I was evaluated by a capable licensed and board certified physician--I asked. I had my vital signs taken and underwent a physical examination that was more extensive than what my general practioner does. Blood was drawn and my lab tests were evaluated by a physician. My testosterone level was at first borderline and no testosterone was prescribed. When I returned at a later time, the lab test showed my testosterone was low and then I was  given a prescription. The Refinery was diligent and certainly did not treat me like a scam company or a con artist would. It is not a pill mill and there is no evidence that it is. Name calling and negatively labeling a company without doing homework makes me wonder more about the person writing the review than the company.

Personally, I am thrilled to have a company offer treatments that are ahead of the game and doctors too conservative to  consider alternative treatments for male sexual disorders and male menopause.

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#6 Consumer Comment


AUTHOR: ian123 - ()

TALLAHASSEE (AP) — There is one simple way for a Florida medical clinic to avoid being licensed and undergoing an annual inspection: Don’t accept insurance.

A bill moving through the Legislature would close that loophole for so-called cash-only clinics, which can escape government oversight because the statutory definition of a clinic is interpreted as an operation that takes third-party insurance.

The bill (SB 746) sponsored by Sen. Eleanor Sobel, D-Hollywood, would require that all medical clinics be subject to licensure, renewal and inspection, whether they accept insurance or not.

Many of the cash-only clinics are run by business people with no connection to the medical field, but must hire a licensed doctor to oversee the operation and sign prescriptions. Because the clinics aren’t licensed, the state doesn’t know how many exist.

“There is no regulation of clinics, it truly is the Wild West out there,” said Kenneth Woliner, a Boca Raton physician who thinks the clinics should be regulated. He said finding clinics that run without oversight is simple: The places open, treat patients and then quickly move on. The doctors who are hired to run the clinics are often “older doctors and they just need money and don’t care,” he said.

Sobel’s bill is moving slowly, if at all. She looks at the disinterest in the statehouse as a problem of regionalism. Most of the unlicensed clinics are in her district and other parts of South Florida, so getting legislators from other parts of the state interested is difficult.

“This is often how the pill mills operate,” Sobel said, referring to clinics and pharmacies that illicitly dispense prescription narcotics like painkillers. “But I’m not sure anyone up here knows that. They just don’t have the problem to the extent we do.”

Molly McKinstry, deputy secretary for health quality assurance at the state’s Agency for Health Care Administration, said the current system is structured to prevent insurance fraud. She said that while the cash-only clinics aren’t licensed, the doctors and nurses are.

“The concept of regulating providers where patients are paying for their own care is not part of that package. But the practitioners who work there, the doctor, is licensed and monitored by the Department of Health,” McKinstry said.

One cash-only clinic is the Refinery, a South Florida company that advertises its services to provide testosterone and help for erectile dysfunction.

The operation, with four locations, is not registered with the state as a clinic nor as a medical facility and probably doesn’t need to be under current law. The Refinery recently posted a Craigslist ad seeking a part-time doctor who would be paid $85 an hour. The group offered to train the suitable applicant on Friday or Saturday morning “and have you seeing patients next week if possible.”

A person answering the phone at the Refinery said the company doesn’t take insurance but will forward information on to the insurer on behalf of the patient.

Records show the Refinery’s owners, Brandon and Simon Heath, are based in the Dallas area with a background in investments and realty.

Brandon Heath did not return two phone calls or an email. Phone numbers listed for Simon Heath were disconnected.

While no one accuses the Refinery or the Heaths of malfeasance, the idea of a clinic offering drug treatments without state knowledge is disconcerting,

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#7 UPDATE Employee

Personal Attack

AUTHOR: Steven L Pugh RN - ()

I was not recruited by an advertisement on Craigslist. Is your complaint that they advertise on Craigslist (like many other respectable companies) Or do you have a legitimate complaint against me? I have not tried to hide behind a false name. If you have some DIRECT complaint why not get to the point. If you are a patient and unhappy with your treatment progress the responsible thing to do is to speak with us. There are laws that protect individuals like myself from personal and slanderous attacks on sites like this. Your identity will be revealed soon enough through the legal process. My suggestion is that you address your concerns with me directly, since you obviously claim to know so much about me. I already have a good suspicion of who you are, but unlike you I dont sling accusations until I have all of the facts. My reputation is in excellent standing with the Board Of Nursing and I have never been a provider of " Bad Medicine" as you say. I would also like to remind you that Bullying is a silent CRIME. You are already quilty of slander against me personally, I would suggest if you have common sense, you use it before you make this any worse on yourself that its going to be. Choose your words carefully.

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#8 Author of original report


AUTHOR: North123 - ()


Its bad medicine when the doctor and NURSES are recruited from Craigslist and "trained" to stick needles in your manhood and give RX for Testosterone....see below:


Part-Time LPN, men's clinic PB Gardens/Boca testosterone injection (PBG/Boca)

© craigslist - Map data © OpenStreetMap

(google map) (yahoo map)

compensation: Dependent on experience


The Refinery clinic needs part-time LPN who can perform testosterone injections (intramuscular) on male patients.

Palm Beach Gardens needs help part-time 2-3 days/week for half days

Boca Raton needs help Saturday mornings from 9am-12pm.

Male is preferred but not required.

Training provided. Thanks, look forward to speaking with you soon.

  • Principals only. Recruiters, please don't contact this job poster
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#9 REBUTTAL Individual responds

False Statements

AUTHOR: Steven L Pugh RN - ()

I am Steven L Pugh RN. Ihave been a Registered Nurse since May 2008. I have been employed in the medical field since 1983 beginning with a company called CompuHealth. I have MANY YEARS experience in various aspects of medicine including ER, Trauma Burn, Critical Care and have been Director Of Nursing for Several facilities. My license and credentials are in EXCELLENT standing with ALL of the states I am licensed in as a RN. The last 5 years I have been trained INTENSELY in HORMONE REPLACEMENT THERAPY. This is a personal attack from a very immature and poorly advised individual. The Refinery Clinic is my current employer. We use LabCorp for our specimen testing and we NEVER prescribe a medication to a patient who's labs do not indicate a need for prescribed therapies. Many patients are turned away if their levels do not indicate a need for treatment. Complaints like this one are generated when a patient is not in compliance with prescribed therapies ( want a refund after desired levels are reached, try to demand more than medically safe dosages). I think people who cower behind statements like this without identifying themselves, should not be taken seriously. If you have a legitimate complaint in regards to any company, make it trustworthy..dont cower behind a screen name.

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