Complaint Review: The Residences at La Vista - Pedregal de Cabo San Lucas
- The Residences at La Vista Callejón de las Pilas Lote 86 Mz 42 Pedregal de Cabo San Lucas, Mexico
- Phone: +52 624 143 5575
- Web: http://www.theresidencesatlavista.c...
- Category: Hotel
The Residences at La Vista (formerly known as Cabo Viejo) Time Share contract for 10 years, but when you reserve, they double book and drop your reservation even after you purchase flights w/ no notice Pedregal de Cabo San Lucas Cabo San Lucas, Mexico
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The Residences at La Vista is a time share/fractional in Pedregal near Cabo San Lucas. The appearance of the place is nice (big pool, gated community, large rooms and full kitchen/dining area), but the management is completely dishonest. They sell you a 10 year contract, and then they don't keep the rooms up (things are broken and don't get fixed, the jacuzzi is cold, there's no hot water in the shower or it takes forever to heat); then, when you make a reservation, they doublebook you and give it to someone else who signs up last minute. I actually had confirmed reservations for Thanksgiving this year and had already purchased flights, and they cancelled it on me with no notice. Worse, I got an email to pre-pay all of my maintenance fees a year in advance with an ultimatum to pay in 7 days, and when I responded, they told me it didn't matter because they had already given my room away to others. At one point (I'm only 2 years into a 10 year contract) they sold us an upgrade that included other locations, and it was a total scam: there was just a travel database with representatives who kept calling my and husband's cell phone and trying to sell us stuff; we asked to be removed from the do-not-call list, and they wouldn't do it. They "made it up to us" by offering us more weeks, and then when we tried to use them, they overbooked and gave them to new clients!
Buyers beware ... this place is completely unscrupulous! They also go through staff frequently, firing their sales people often and not honoring the promises they make.
We got a few trips out of it, but we are not going to use the remaining 8 years. In fact, they were dropped by Third Home for bad service.
This report was posted on Ripoff Report on 06/06/2017 03:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-residences-at-la-vista/pedregal-de-cabo-san-lucas-23453/the-residences-at-la-vista-formerly-known-as-cabo-viejo-time-share-contract-for-10-year-1377470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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