Report: #1000762

Complaint Review: The Room Store

  • Submitted: Mon, January 21, 2013
  • Updated: Mon, January 21, 2013
  • Reported By: DJB — Scottsdale Arizona United States of America
  • The Room Store
    15826 N. Scottsdale Road
    Scottsdale, Arizona
    United States of America

The Room Store The Room Store "Warranty" is a Joke Scottsdale, Arizona

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The Room Store warranty is a Joke. We purchased a Sofa as well as other furniture from the Room Store in July of 2012. After 5 months of limited use the sofa cushion develpoed a hole in the side. It appeared the fabric was defective. So here we are with a quarter size hole in the cushion of a new sofa. When I spoke to the Store Manager (Elizabeth) I was told that this was not covered under the warranty and told this was normal wear and tear. After arguing for ten minutes it was obvious this was not going anywhere. This company is not interested in "customer satisfaction" or repeat business. If you want cheap furniture at a reasonable price, this is the place to go. When you leave the store don't look back because you're on your own. 
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This report was posted on Ripoff Report on 01/21/2013 05:09 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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