Complaint Review: The RoomPlace - Woodridge Illinois
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- The RoomPlace 2051 Internationale Parkway Woodridge, Illinois United States of America
- Phone: 630-783-3714
- Web: theroomplace.com
- Category: Furniture & Furnishings
The RoomPlace The RoomPlace Distribution Center Horrid customer service, Incomplete delivery/installation people, shoddy materials, consistently LATE deliveries Woodridge, Illinois
*UPDATE Employee: The RoomPlace Customer Loyalty Team
*Consumer Comment: FYI
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Queen size bed delivered 2 hours past their 3-hour delivery window. Delivery/installation people had no tools to open the packaging or put the bed together. Installed the bed slats incorrectly (with a drill, tightened too tightly and with the arch in the wrong orientation) and the verticals were consequently hung too low (they hit the floor). Bed broke in less a week.
Called company and waited 3 days for a technician to arrive. He redrilled the verticals into the slats and that fix lasted less than a week.
Called company again and demanded new slats and verticals be installed by someone who had a clue of what he was doing. Assured me next delivery was in 3 days . . . I said I'd call a carpenter to make me proper slats and bill them. They said they'd arrange special delivery and installation in 2 days. Could not provide delivery window until expected day of delivery, so I had to wait all day for delivery.
Second delivery was also late . . . little expectation this repair will hold.
Do not buy furniture from this company.
This report was posted on Ripoff Report on 08/15/2011 01:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-roomplace/woodridge-illinois-60517/the-roomplace-the-roomplace-distribution-center-horrid-customer-service-incomplete-delive-765432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 UPDATE Employee
The RoomPlace Customer Loyalty Team
AUTHOR: The RoomPlace Customer Loyalty Team - (United States of America)
SUBMITTED: Tuesday, August 16, 2011
Hello Valued Customer,
Please allow me to introduce myself, my name is Jasmine Sakic and I am the Vice President of Customer Loyalty at The RoomPlace. Please accept my sincere apology and know that I very much appreciate the feedback provided on your recent experience. We strive for excellence with every encounter and when we don't accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I would love the opportunity to speak with you on this and ask that you please contact me at jsakic@theroomplace.com with your contact information. I look forward to hearing from you soon so that I can assist in favorable and promptly resolution.
Kind Regards,
Jasmine
Jasmine Sakic
VP of Customer Loyalty
#1 Consumer Comment
FYI
AUTHOR: Susan - (USA)
SUBMITTED: Monday, August 15, 2011
The Room Place is the new name of Harlem Furniture. They changed the name but still sell the same disposable (but pretty) junk they always have.
Push for them to replace or refund. You can only put so many screws into fake wood, or redrill holes, and it sounds like this bed hit that limit.
Calling a carpenter for slats, it would cost you less to buy wood and cut the slats yourself.
Related Reports
10:02 PM
Houston
07:45 PM
07:53 AM
03:30 PM
07:59 PM
07:20 PM
New 
Updated Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
