• Report: #904672

Complaint Review: The Sheet People

  • Submitted: Fri, June 29, 2012
  • Updated: Fri, April 25, 2014

  • Reported By: fedupwithripoffs — carencro Louisiana United States of America
The Sheet People
5490 Victoria Crown Point, Indiana United States of America

The Sheet People American Management Systems, LLC. selling cheap synthetic bed sheets as Egyptian cotton & lying when order cancelled Crown Point, Indiana

*REBUTTAL Owner of company: I love these sheets

*General Comment: OMG: Bought last year my son loves these

*Consumer Suggestion: Got my money back

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Purchased the sheets online on their site before noticing that the claim of Egyptian sheets did not mean egyptian cotton sheets. I sent five emails to cancel the order immediately. Their website stated call if a problem arises; however, no phone number is provide on the web site. I searched based on their address and company name online to locate phone number. When I phoned, a man named John Raines answered and assured me that it would be cancelled if I emailed the last four digits of credit card since the orders are not filled until the afternoon and I contacted them around 8 a.m. in the morning right after regretfully sending my order and credit card number.

John Raines lied because despite mailing cancellation to Glenda on email, she put through the order. She finally replied at around 8:30 a.m. writing that the order was shipped already. I phoned John back the next morning when the charge appeared on my credit card. He sounded more like the shoddy business owner he is this time saying I can refuse the package when it arrives for refund. When they receive teh package, they will refund the credit card. By this time, I don't trust him or his company, which has a nice website but is very deceiving.

I found reviews of these sheets made in China, probably factory seconds, that are being sold as Egyptian without the word "cotton" in most cases to fool consumers into buying junk. Reviews of this item on amazon.com reveal the fraud sales tactic being used to trick buyers who don't want to spend shipping costs to return items.

This report was posted on Ripoff Report on 06/29/2012 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-sheet-people/crown-point-indiana-46307/the-sheet-people-american-management-systems-llc-selling-cheap-synthetic-bed-sheets-as-e-904672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

I love these sheets

AUTHOR: April - ()

I was surprised to see this review. I bought these sheets and they are the softest sheets I've ever felt. I may never get out of bed again! They also look great. I saw this review when I went online to buy additional sets for all our other beds and our family members as gifts. I don't care what you name them, they are terrific! Also the customer service was great, good communication, fast shipping, everything as promised. I will continue doing business with them and recommending these.

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#2 General Comment

OMG: Bought last year my son loves these

AUTHOR: liz48170 - ()

Well, sometime you just get lucky.   I am a sheet novice and really have not idea what kind of sheet means what, etc.

I needed twin XL sheets in August last year for my 16 yr old, and every store was sold out due to kids going back to college.

Had no idea what I was doing but there came up The Sheet People website and they had in stock ivory color twin cotton sheets.  Kid approved them online, and took a look at the package (looked good) and the sheets (looked good) and put the on his bed, a temperpedic matress if that makes any difference


Go figure - my kid LOVES them.  He runs very hot in body temperature

Now a year later they are still good to go, shall I say he has had any issues; he would ask for another set if they ripped or if he did not  like them


Now buying a few sets for college and a summer set for my bed


Go figure:  Kid wants the same type of sheets for his college dorm room as he has at home, whatever they may be, cheap, made in India (for sure), high quality, I have no idea


They are holding up really well, and the kid loves them, and they were not too expensive


So cannot comment on authentic thread count, authentic Egyptian Cotton, know they are made in India but just about all textiles are made in china or india


All I want is a set of sheets that my kid likes and wears well.  Many others sets have torn or were too "hot" for his body temperature


Perhaps should advertise as thinner more comfortable sheets for those that want a crisp lightweight sheet ?


Hate to even write this but I own my own business and there have been a few customers over time that found the need to post negative threads (actually one was a competitor).


So for those that really know sheets - I take your word that they are not Egyptian Cotton nor 1500 thread count as they are thin and lighter in weight


All that matters to me is my kid likes them and they shipped quick and fast


So go figure, made a mistake and am considering buying a few more sets of whatever these sheets are



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#3 Consumer Suggestion

Got my money back

AUTHOR: Sssandyy - ()

I to was a victim of these horrible people taking advantage of innocent customers only trying to purchase what they advertised, after I sent several e-mails to this company for some kind of resolve I gave up but it really bothered me so after 3 months I called my credit card co. Asked if anything could be done since I waited so long to report this to them.. They said sure I explained it all I filled out a couple papers and boom I got all my money back. They deal with the company! I can sleep now! I only pray one day these people get takin advantage of big big time
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