Report: #1296329

Complaint Review: The Sign Doc

  • Submitted: Mon, March 28, 2016
  • Updated: Mon, March 28, 2016
  • Reported By: Dr. Larry H Miller — Marietta Georgia USA
  • The Sign Doc

    Dallas, Texas
    USA

The Sign Doc, aka: Pro Med Signs Jeff Gibbens posed as a sign salesman with a portfolio to show off his past works. He wrote up a contract and took a deposit in the amount of $3600 and disappeared, only to resurface long enough to try to collect the balance on the sign with no delivery as of this date 3/28/20016 Dallas Texas

*REBUTTAL Owner of company: The documented facts regarding this report

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Jeff Gibbens set up an appointment and came to my office with his portfolio of previous projects and after some discussion we entered in to a contract for 2 HD sign panels.  I gave him a deposit of $1600 on 6/23/2015.                

After some half hearted attempts at the design, I designed the sign and finalized the project after which Jeff asked for the balance of the contract. I then sent him a second check in the amount of $ 1872.87 on 2/15/2016.      

Jeff has now disappeared and will not return phone calls or emails.                                                                

I am now in the process of filing a suitin small claims court, which in all reality is a waste of time.                  

Do not do business with this person, or his company"The sign doc' in Dallas ,Taxas

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This report was posted on Ripoff Report on 03/28/2016 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-sign-doc/dallas-texas/the-sign-doc-aka-pro-med-signs-jeff-gibbens-posed-as-a-sign-salesman-with-a-portfolio-t-1296329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 REBUTTAL Owner of company

The documented facts regarding this report

AUTHOR: The Sign Doc - (USA)

The following are the documented facts as it pertains to this report.

 

The order was placed June 24, 2015 for service to the clients existing sign cabinet. The order was only to replace the front plastic panels of his preexisting sign. The client did not have any artwork, no logo or any other basic business identity to work from. In general, it is not the sign companies responsibility to create an office brand, icon or logo for marketing purposes. Almost without exception, the client has some kind of existing branding they use for marketing purposes, and these are provided to the sign company, by the client in order to provide final "proofs" for production.  Over the next 9 months I believe I went above and beyond what is normal and customary to provide customer service.

I will address the items in this report as posted. The first is "He just disappeared after the sale" I have provided the client with copies of my call log from the file we keep on each job. I made calls to his office on 7-10-2015, 8-13-2015, 8-17-2015, 8-19-2015, 10-25-2015, 10-26-2015, 11-16-2015, 1-19-2016, 2-1-2016, and 2-5-2016. These are only the documented calls in the file notes. Numerous calls had also been made while traveling that had not been documented at the time in the file notes.

I also sent the client copies of 18 art files for his job as well as 8 completly different designs we had created for him during this process. All at no cost to him. The first drawing was provided on 6-21-2015 and continued until you approved the final drawing on 2-5-2016

In addition, I have copies of emails I sent to your wife Patti on 6-15-2015, 6-18-2015, 7-24-2015, 8-21-2015, 10-26-2015 and again on 10-26-2015.

I also have copies of emails sent directly to you after you said you took over on this project on 11-10-2015, 11-11-2015, 1-19-2016, 2-4-2016, 3-7-2016, and 3-24-2016. In the end, I am the one who purchased at my expense the final graphic used to create your sign so I could get this job finished.

I received final art approval from you on 2-4-2016 and the sign panels went to production on 2-6-2016. Our standard production time is and always has been an industry standard of 8 weeks, "AFTER" final art approval. Your sign panels shipped 3-29-2016.

You state "He only resurfaced long enough to try to collect the balance of the sign"  In your email dated 1-19-2016, you are the one who wanted to pay the balance due at that time. I did not even invoice you until 2-16-2016 AFTER you approved the sign for production.

The facts of this project in no way resembles what you claim in this report. Most of all, what you have claimed is not at all accurate, and this is not what happened over the time it took to complete your project.

I am happy to provide complete documentation to anyone upon request.

Respectfully,

Jeff

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