• Report: #516089
Complaint Review:

The Spiderman Pest Control

  • Submitted: Wed, October 28, 2009
  • Updated: Sat, February 04, 2012

  • Reported By: Mark James — Layton Utah USA
The Spiderman Pest Control
P.O box 73 Centerville, Utah United States of America

The Spiderman Pest Control Failed treatment per contract Centerville, Utah

*Consumer Comment: Don't be fooled

*REBUTTAL Owner of company: Thousands of loyal clients

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I was also a victum of the Spiderman rip off, having signed a one year contract for their services. I had 2 treatments performed by their service man, one was free and the other I paid 85.00 dollars. Several weeks after the second service my home became infested with box elder bugs, I called Spidermans office and they assured me they would make a return treatment for free on the next day. However no service man ever showed up to complete the service so I made another call to the office and left a phone number for someone to call me back. No one ever called and the treatment was not performed as promised. My house was taken over by the box elder bugs, they were inside, crawling in my bed, in all the sinks, bathtubs and everywhere else. I made one other attempt to reach them with no success. This morning I recieved an email from Spiderman saying they would be coming to perform a treatment per the contract agreement on 10/29/09. I notified Matt Flanders the owner by email this morning, warning them not to return after having fought with box elder bugs for the last month on my own. This company can not be trusted to fulfill the contract they have customers sign, and yet they continue to try and collect for any unpaid services remaining on the contract even when multiple complaints have been filed.

This report was posted on Ripoff Report on 10/28/2009 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-spiderman-pest-control/centerville-utah-84014/the-spiderman-pest-control-failed-treatment-per-contract-centerville-utah-516089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Don't be fooled

AUTHOR: utah_fraud_capital_of_country - (United States of America)

by these guys and their sales pitch ESPECIALLY if they are going door to door to do it. Thats the first red flag. If this company was all that great they wouldn't need to go door to door because they'd have a reputation. These guys have in been in business for less than 5 years and already have about the same number of complaints filed against them at the bbb and thats only those that actually bothered to take the time to open a case.
Save your money and do it yourself, or if you have to hire someone, get 3 estimates and do your research first. You shouldn't need to be pressured into signing a contract or if you do, you should have a clear out clause and have the right to cancel if not happy at any time. And you shouldn't have to call whoever you hire to confirm a cancellation (another gimmick these guys use), and you SHOULD be able to easily get through - ask bbb. they had issues before even contacting them. If the BBB can't easily contact them, how can anyone else?
Anyone signing with these guys should do their research first. If you still want to sign a contract and do it through one of their door to door sales persons, voice record the entire conversation first. Then make it clear on the contract where you can opt out if not happy (including being able to contact them).
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#2 REBUTTAL Owner of company

Thousands of loyal clients

AUTHOR: matt - (United States of America)

The only reason The Spider Man has thousands of loyal clients
is because we treat them right.  We have
found that it is difficult for anyone to do business with someone like Mark
James of Layton, Utah.  First, we do not
have a guarantee for box elder bugs.   The fact of the matter is we will bend over
backwards for any client to make sure they are happy.  This is why many people have referred us to
their friends and family.  Please go to
our website (www.thespidermanpc.com)
and see what our clients are saying about us. 
If anyone has any hesitation about using us, please call me personally.  It is my promise to do whatever it takes to
keep a smile on your face with our 100% money-back guarantee.  We take great pride in our professional and
trustworthy service.
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