• Report: #1044110
Complaint Review:

The Swanx LLC

  • Submitted: Wed, April 17, 2013
  • Updated: Wed, April 17, 2013

  • Reported By: Denise — Kersey Colorado
The Swanx LLC
18710 Meridan E St 115-83 Puyallup, Washington United States of America

The Swanx LLC Buyer Beware! No shoes for A Lot of Bucks! Puyallup, Washington

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What a horrible experience! I purchased a pair of hand-painted clogs through this company's on-line site www.theswanx.com and after seeing all their glowing reports on their Facebook page. I should have checked their reviews first or checked their BBB status (which happens to be a "F"). Their site claims that these custom made clogs will be delivered within 6 weeks. When six weeks came and went, I attempted to contact them by email, chat line , and phone. Each time I called, I only got voice mail. Apparently their hours are 8-4 PST. I called every day for 2 weeks. I them sent them another email at 9 weeks that said I would have my credit card canceled if I did't hear back immediately. I got an email stating that the artists were super busy and that my shoes would be delayed an additional 3 weeks! No compensation! I tried messaging them through Facebook but I was instantly blocked! This company has NO customer service, no intention to send product, and super poor reviews from customers like me! I have contacted my financial institution and have requested a payment dispute. Please note that this must be done 60-90 days after payment was made. I almost put trust in a company that did not deserve it! These people are crooks! They spend your money and wait for others to order to buy your product! Such a shame! Such a scam!

This report was posted on Ripoff Report on 04/17/2013 06:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-swanx-llc/puyallup-washington-98375/the-swanx-llc-buyer-beware-no-shoes-for-a-lot-of-bucks-puyallup-washington-1044110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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