• Report: #1045835
Complaint Review:

The Swanx

  • Submitted: Wed, April 24, 2013
  • Updated: Wed, April 24, 2013

  • Reported By: firstname — South Carolina
The Swanx
18710 Meridian E. #115-83 Puyallup, Washington United States of America

The Swanx Fraudulent shipping promises protected by a flimsy disclaimer that won't hold up in court Puyallup, Washington

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I ordered hand painted clogs on 2/1/13.  I read that it takes up to 8 weeks.  They do not send out any updates.  I emailed at 8 weeks, or as one of their passive aggressive employees pointed out, it had only been 7 weeks and 29 days.  I wanted to cancel, but they of course reminded me of their disclaimer (obviously written because there have been complaints), so I emailed back and said okay, keep my order, but some notice or customer service would be nice.  I notice by the way, that over the years, their 6 weeks has turned into 8 weeks on their disclaimer. I've ordered from them twice before - and they are not the same business now.  So, today, I emailed again, documented the chain of events in one email, printed everything out, and am filing a claim with my credit card.  I also called them.  I'm sorry, but you can claim anything you want on your website, but when you as a merchant don't hold up in good faith to your end - it voids that agreement.

I will prevail - they are wrong.  People need to complain. I am telling ALL my friends and nurses (and we are a big group) about it and will give them another merchant that hand paints. 

theSwanx stinks.

This report was posted on Ripoff Report on 04/24/2013 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-swanx/puyallup-washington-98375/the-swanx-fraudulent-shipping-promises-protected-by-a-flimsy-disclaimer-that-wont-hold-u-1045835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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