The Testing Authority will not refuld my money even though I have spoken to more than two people Norcross Georgia

I have been contacting the testing authority since September and it is not December. I first noticed something was wrong with the company when I went to thier website and it was not the Uspostal website. I assumed the company was affiliated with the POst office.
I then went to see if there were any test close to my home and there weren't any test in the state of new york!!! This seemed very wrong so I called them to refund my money.

Originally they told me no because they said I needed to wait 12 months and then call back if there were no tests offered within 100 miles. This made me really upset. I got a hold of someone who left a message on my phone that stated I would get the refund within three to five days. This never happened.

I then contacted my bank and they looked into it. The bank denied my claim because the testing authority said that when they left a message on my phone they said they would only refund me the money if I returned the book. That was false.

I then took it upon myself to call the testing authority again to get a refund. This time I spoke to John Jones who told me I would get a complete refund within 3-5 days. I thought I was done at this point. Well, a week past and still no refund.

I then spoke with Benita Williams and she said that I was misinformed and I was not getting my refund at all. I was denied by the refund department. I then asked for her supervisiors name and she refused to give me any names. She kept saying my name is Benita Williams and I am the supervisior. I said I want to speak to your boss and she said I am the only one you are going to speak to.

I still haven't recieved my refund but I am not going to give up.

Frances
massapequa, New York
U.S.A.