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Report: #1362154

Complaint Review: Theatreland America - Internet

  • Submitted:
  • Updated:
  • Reported By: Kate — Southaven Mississippi USA
  • Author Confirmed What's this?
  • Why?
  • Theatreland America Internet USA

Theatreland America Over charged for theater tickets and service fees Internet

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I went online to purchase tickets to River Dance playing at the Orpheum in Memphis, TN.   I did a search for Orpheum  River Dance tickets and ended up on this particular website.  It looked like an official site for buying tickets to the Orpheum events.  I selected the tickets based on their location in the venue and was presented with a price of $99 each.  I knew the tickets would be expensive so I was not really all that surprised by the price.  I order the two tickets.  Very soon (within a matter of 10 minutes or so) the tickets were emailed to me.  I printed them out and noticed that the price on the face of the tickets was $65 (not $99).  I contacted the Orpheum and discovered that the price for the tickets in my section was indeed $65.  Assuming it was just an honest mistake I tried to call Theatreland but they provide no phone number.  The only way to contact them was through live chat.  So I entered live chat.  I asked for a price adjustment and was told "no" because I had agreed to the pricing at checkout.  I explained that I thought I was being charged the "going rate" for the tickets and was not aware that they were being marked up an additional $34 each.  I thought I was dealing with a reputable seller that worked on behalf of the Orpheum and that I would like to either cancel my order or to have a price adjustment.  They refused stating simply that I agreed to the price at checkout.   All total (after adding service fees) I was charged $234 for two $65 tickets.

Buyer beware and please tell all your friends and family to watch out for this company. 

 

This report was posted on Ripoff Report on 03/16/2017 11:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/theatreland-america/internet/theatreland-america-over-charged-for-theater-tickets-and-service-fees-internet-1362154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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