• Report: #910094
Complaint Review:

Theriault's Auctions

  • Submitted: Wed, July 11, 2012
  • Updated: Wed, July 11, 2012

  • Reported By: Peggy.T. — Colorado Springs Colorado United States of America
Theriault's Auctions
2148 Renard Ct, Annapolis, Maryland United States of America

Theriault's Auctions Day Late and a Dollar Short Annapolis, Maryland

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Well...actually a little more than a day late on an authorized return of a damaged doll- more like 4 months to receive a refund of under $400 on a total purchase of over $4600.

And certainly  more than a dollar short- closer to $35 short- didn't even cover the hammer price plus Theriault's commission.  No refund on their $10 fee for handling the doll, no refund of my return shipping and insurance, no refund of my original shipping and insurance. 

Same old, same old, whether you are a buyer or seller- endless phone calls, emails, but no money. Florence Theriault is recognized expert on antique bisque, but their business practices are worse than the local pawnshop. And no one there is an expert on Madame Alexander dolls which were the bulk of the Candy Spelling auction. However- you didn't have to be an expert on Alexanders to see a missing fingers on a hard plastic doll.  I saw it immediately when I unwrapped the doll. It may not be an issue on an antique doll with compo hands, but it is a big issue on hard plastic.

I think they are purposely blind because they don't think they are getting paid enough to write an honest description or provide detailed photos to internet customers. Many of the Spelling dolls (which she originally purchased from Theriaults) had wrong costumes, accessories, replaced wrong year dolls etc.  The dolls were poorly packaged- tightly wrapped in bubble wrap that wrinkled the beautiful clothes, and the hats were sent without any protection to keep them from crushing. And unless you have your credit card to back you up (for which Theriault's charges an extra 2%), your hopes of getting any of your money back on a return is based in making yourself a nuisance.

I expect that Theriault's thinks that they are so famous and snooty that they can get away with cheating a little with their descriptions.  And being so rich, they don't have pay their obligations on time like everyone else.  Theriault's spends a lot a money on promoting themselves thru mailed color brochures, catalogs etc., but they seem to be borrowing from Peter to pay Paul.  Everyone i spoke with at the recent MADC convention agreed that having been a customer of Theriault's, they would never consign their collection to them for liquidation.

This report was posted on Ripoff Report on 07/11/2012 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/theriaults-auctions/annapolis-maryland-21401/theriaults-auctions-day-late-and-a-dollar-short-annapolis-maryland-910094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Theriault's Auctions

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?