Report: #340622

Complaint Review: THOMSON-RCA

  • Submitted: Mon, June 16, 2008
  • Updated: Mon, June 16, 2008
  • Reported By: DAyton Ohio


Show customers why they should trust your business over your competitors...

I purchased my Brand New (RCA) in Nov.2007 it failed right out of the box.SO I enlisted the add of a truck and 2 able bodied men to load the TV for me.We headed to (Wal-Mart) where I exchanged it for the same model(BIG mistake).I got the tv home every thing was fine for 6 to 8 weeks,I started to notice a small mark on the screen.This mark keep getting bigger and bigger,.but i didn't really want get a truck and impose on friends again.I waited after calling RCA several times and not getting any return calls,I finally realized my dream i got a live person on the phone.The information i got really surprised me(they told me me i had a in home warranty.)So I called the only tv service that would work on RCA rear projection tv's.They took the tv on 4/29/08 after 2 weeks i called and was told that the picture tube was bad and they had ordered a new one which they were installing.The bad news came on 5/12/08 the brand new tube was't any good and didn't know when they could get another one.I decided to take matter's into my own hands,so i called the Thomson-RCA center.They have promised me everything from a new TV to a REFUND.DON"T buy anything from them because you know what I got in the end is nothing.I got lied to from supervisor's, promises broken and still waiting on that new picture tube.But i spoke to WAL-MART about the extended warrtany i got from them and it follows the MANUFACTURE'S WARRANTY in home service.SO when and if I get that TV back I'LL have 30 more months of security knowing, I have a WARRANTY backed by THOMSON_RCA(ONLY 6 months of THOMSON).I hope WAL-MART is better,we'll see how the 24 MONTHS works out with them

DAyton, Ohio
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This report was posted on Ripoff Report on 06/16/2008 09:32 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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