Report: #838028

Complaint Review: Thrifty Car Rental

  • Submitted: Sun, February 12, 2012
  • Updated: Sun, February 12, 2012
  • Reported By: Edward — Daytona Beach Florida United States of America
  • Thrifty Car Rental
    United States of America

Thrifty Car Rental Thrifty Sure Is Very Shifty Internet, Internet

Show customers why they should trust your business over your competitors...

I greatly emphasized to the agent at the Thrifty car rental counter that I did not want insurance.  He indicated that he did not get it either when he traveled!!  Nontheless, I found later that I had been charged for an insurance like product by checking a particular screen and signing a separate paper which was about the same price of the rental.  When I complained upon discovering the error, I was told there was no point in contacting anyone as I had signed the agreement.  I asked for the videotape of the separte signing of the paper, the email addresses of the company officers and officials, the reason the manager did not return my calls for a week, the reason I had been told that the manager had gone on vacation, the reason the manager had told me he would call that evening, etc. but was told in very roboticly that such information was unavailable or only unexplainable.  Only, six months later, when I threated to report to a governmental agencies in writing was my money returned.  

Upon follow-up, Thrifty agents indicated that there was no change planned for the small electronic pad responses which, in my opinion, can greatly mislead customers with unfamilar "insurance-like" terms.  I hope we can prevail upon them to do so.  Since that time I've rented from Enterprise in which the optional coverage was clear and concise and there were no additional screens to sign or check.  BE VERY, VERY AWARE OF ELECTRONIC PADS and the option of additional paper signatures at the Thrifty counters.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 02/12/2012 02:47 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.