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Report: #1122778

Complaint Review: Thrifty Car Rental - Miami Florida

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  • Reported By: Flavia Pacheco — Curitiba
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  • Thrifty Car Rental Miami Internation Airport Miami, Florida USA

Thrifty Car Rental WORST CAR RENTAL EXPERIENCE OF MY LIFE Miami Florida

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I had a reservation for a one day rental. There was a 30 minutes line to get to the Thrifty agent. The reservation said the estimated grand total would be US$ 23,50. The Thrifty agent told me the total would be US$ 120,00! On top of the US$ 120,00 he wanted me to pay an extra amount so I could go through the tolls that don't accept cash or credit card payments. He said it was a new law and if I did not pay that extra amount I would be fined in US$ 20,00 each time I passed one of such tolls. When I told him all I needed the car for was to go to my hotel that night and come back early the next morning, and I asked where these tolls that don't accept money or ccards were located on the way to South Beach, he showed me a very confusing map and refused to clear it up. Besides, I told him I only needed the basic insurance, since my credit card offers car insurance, he said that the only card that offers that is the black American Express. I know for a fact that my VISA card offers it, though.

To add insult to injury, after all this unpleasant process, when I went to pick up my car the Thrifty agent in the parking lot told me I would have to WAIT FOR 2 HOURS because there were no cars available! There were around 20 other people sitting down in the lot waiting for their cars too. So I went back inside for the same Thrifty agent to cancel my contract, and all he did was write "void" in my receipt, with a red pen. I asked him to print another contract saying it was void and he refused. I insisted and he said I had to go to another car rental agency look for the manager and he would do it. So I walked up with all my lugagge again, arrived to the other agency, asked for the manager and the agent told me the manager was in the parking garage and I would have to take the elevator there and look for him. Then a door opened and the manager was right there (I saw his name on his shirt). The manager also said that the receipt with "void" written by hand was enough. I insisted and he printed another one. I then went to Payless Rent a car, without a reservation, and got a car for one day for $40,00 total, never passed by a toll that did not accept cash or credit cards, and got the basic insurance since they reaffirmed that my VISA credit card offered the extra insurance. I HAD THE WORST CAR RENTAL EXPERIENCE OF MY WHOLE LIFE AT THRIFTY!!!

This report was posted on Ripoff Report on 02/11/2014 10:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/thrifty-car-rental/miami-florida/thrifty-car-rental-worst-car-rental-experience-of-my-life-miami-florida-1122778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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