Report: #863597

Complaint Review: Thrifty Rental Cars

  • Submitted: Tue, April 03, 2012
  • Updated: Wed, April 04, 2012
  • Reported By: wrnorris — bryceville Florida United States of America
  • Thrifty Rental Cars
    Las Vegas, Nevada
    United States of America

Thrifty Rental Cars DTG Operations. Fraudulent Rental Car Damage Reports Las Vegas, Nevada

*Consumer Comment: Wow! Taking a page from the Enterpise playbook!

Show customers why they should trust your business over your competitors...

 I dutifully returned a Ford Mustang rental car, on 03/17/12 at 19:56, in perfect condition with a full tank of gas, verifiing full levels of oil and critical fluids. I properly returned the cars keys and completed the exiting/post rental walk around with a representative of Thrifty identified on my documents as SFRET. There was NO DAMAGE to the vehicle at the time of turn in. To my astonishment, 17 DAYS days later, I received an Email not from Thrifty but from a third party representative named SIMRI BASSETT, a damage recovery agent from DTG Service, telling me there is $524.46 worth of damage to the left rear 1/4 & bumper that all of a sudden appeared on the Mustang rental vehicle. I can't help in finding these claims to be highly suspicious, deceitful and predatory. This alleged damage not pointed out on upon the post rental walk around with the agent processing my exiting paperwork that day.This alleged damage not reported on my exiting paperwork when I checked out that day. It has taken 17 days for DTG Services to fabricate these damage and documentation papers.I was not surprised to find pages and pages of complaints from people from all over the United States with stories similar to mine. This scandalous practice by Thrifty Rent-a-Car & DTG Services is a shakedown of innocent people that comes very close, in my opinion, to insurance fraud. Im sure Thrifty collects on several of these bogus claims because it is less expensive and certainly less time consuming to simply pay (or turn it over to the insurance company and let them pay) and move on. In the business, its called a "nuisance claim." But its fraudulent practices like this that drive up the cost of insurance for all of us and I think it is our duty as consumers to take a stand and do what we can to stop questionable practices such as this.
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This report was posted on Ripoff Report on 04/03/2012 10:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Wow! Taking a page from the Enterpise playbook!

AUTHOR: voiceofreason - (United States of America)

Dollar Thrifty Car Rental and their agents must be looking now to emulate Enterprise Rentals.

These kind of fraudulent claims are an Enterprise specialty. Haven't seen too many reports here on the other rental agencies doing this.

Definitely have your insurer, plus your card issuer if they also provided coverage for rentals, fight this battle for you and insist they not cave in - that it is total bullcrap.

If Dollar Thrifty continues to dun you threaten to press fraud charges against them, and/or all their agents who have a documented hand in this claim.
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