Thrillant Adventure Sports Stole My Money SCAM, Rip-off, Unethical, corrupt Atlanta GA

I was assured by a CSR of Trillant Adventure Sports, that I had a reservation confirmed. After arriving realized the company never did. Refused Refund
I had several conversations with the CSR ***** ******* that afternoon about my reservation for a helicopter tour being confirmed and everything being good to go. After asking the rep several times, he assured me that I was all "good to go" with my reservation and that he would "take it from there" in setting up everything that needed to be done with the booking company. The representative even sent me a very informal email confirming my reservation time, date, and location and detailing that everything had been taken care of. I even called back into Thrillant the evening before my reservation and spoke to another representative who also confirmed that everything was "good to go".

After driving almost an hour I arrived at the location that Thrillant Adventure Sports specified for my reservation. I was told by the company that no reservation had been made in my name for the expedition and that nobody had reached out to them at all to confirm any appointments. I was unable to have the opportunity to have that company reach out to me because they never even knew I was supposed to be coming in the first place. Therefore I was also unable to reschedule my plans for that day and take advantage of what I had spent my hard earned money on.

After not being able to go on this expedition, I called in and spoke with a representative who submitted a refund request for me. I was told several times that a representative would reach out to me. I have yet to even receive a single phone call from this company after speaking with several employees, and even a manager, and all promised me the same thing. Still no call. And after calling Thrillant again about a week later to check the status of that refund I was told by another representative, *****, that the refund was denied and that I wasn't going to be able to speak with upper management who denied my refund. 

All in all - I'm very disappointed, and all I want is for the $400 I spent on this reservation to be refunded by Thrillant. You see the reservation I made was for my girlfriend who I wanted to show a good time before she moved out of the country permanently. If I were notified ahead of time that the reservation was not available that day I would've made other plans and rearranged my schedule. But she is no longer in the US, nor is there any possibility that she could enjoy this expedition anymore. Due to the ball being dropped by Adventure Sports with taking my money and not making my reservation, I was denied the opportunity to even think about what else could have been done that day.

This company will not take responsibility for the mistakes it makes with it's customers. I would not recommend anyone using this agency to plan an adventure or for any services at all. - See more at: bbb.org/atlanta/business-reviews/sports-and-recreation/thrillant-adventure-sports-in-atlanta-ga-27473400/complaints#breakdown