Report: #1228131

Complaint Review: Thrillant Adventure Sports/Spot Reservations

  • Submitted: Sun, May 10, 2015
  • Updated: Sun, May 10, 2015
  • Reported By: Don't Ever Use Thrillant Sports — Santa Clara California USA
  • Thrillant Adventure Sports/Spot Reservations

    Internet
    USA

Thrillant Adventure Sports/Spot Reservations Devious, Secretive, Extremely Unfriendly, Lousy Non-Service ?Georgia Internet

*General Comment: safety issue....

Show customers why they should trust your business over your competitors...

I'm a senior citizen and I bought a $199 gift certificate for our son's Christmas present in 2013.  Lee had always wanted to learn flying lessons, so he could use it for one flying lesson.  No mention was ever made to me on the phone of any weight restriction.  He tried several times to call Thrillant Sports and Spot Reservations to set up a date/time.  Each time he was told they'd call him back but never did.  Over a month later, he finally was able to speak with a person who told him he weighed too much.  He's a large man, 6'4" and 292 lbs.  He asked for a refund, they said no.  He asked if he could transfer it, they said no.  Over the next year, he tried to lose as much weight as he could, but still was not down to their required weight.  Asked again for a refund, he was told no.  He was also told he only the $199 certificate expires April 25, 2015.  (I thought there were no expiration dates on gift certificates in California).  This year, he again tried to call them numerous times & they gave him the same old song & dance of they'd return his call.  No return call ever came.  He kept trying and trying until finally he spoke with a gal that said maybe they could find him a dinner cruise (he lives in Bakersfield, no cruise nearby) or something else.  Needless to say, she could not.

Lee told me all of the above & is working 12 hour days, so he asked if I would attempt to get something resolved on this waste of money.  My husband & I don't make a lot of money, so $199 is a lot to us.  I tried calling at approx 3:40 pm...was put on hold.....heard several recorded messages...waited, waited, waited,... & then a message came on that they close at 4 pm & to call back during normal business hours.  I emailed twice, once on their site & once from my email.  No response.  I also called & left a message for customer service explaining all of these problems.  Finally, approximately 3 weeks later, customer service emailed me with an authorization #.  Two days later, on approx April 11, 2015, I get a call from customer service telling me the $199 certificate is transferable and they will extend it 30 days to May 25, 2015.  I've searched their entire website and there is absolutley no "Thrillant Sport" that an athritic 65 yr old woman and a 67 old man with Congesstive Heart Failure would be able to participate in.  Our 2 grandsons, ages 6 & 10 are too young for any of the activities.  Our only other son & his wife have already sky dived, rode in a helicopter and went hot air ballooning.

So, I just got off the phone today, May 10, 2015 with Thrillant Sports, attempting for some sort of solution to this dilemna.  The gal I spoke with was very rude and short with me.  She just kept repeating the coices listed on their website which I already knew.  I even suggested we would agree to put some money to it for a dinner in San Francisco, a horseback ride for our grandsons, a spa or facial or ???  All to no avail.  With 15 days left on the expiration of the certificate, we just have to kiss the $199 goodbye.  DO NOT EVER use these sites....they are a total rip off....there is NO REFUND, NO PARTIAL REFUND and a total lack of any kind of customer services.  I don't care what kind of business your in, there are always going to be needed some exceptions to the rule, but not for this soul less company.  On a scale of 1 to 10, I would rate them -0.

 

Totally Ripped Off and poorer now,

Mrs. Nancy Sandberg

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This report was posted on Ripoff Report on 05/10/2015 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/thrillant-adventure-sportsspot-reservations/internet/thrillant-adventure-sportsspot-reservations-devious-secretive-extremely-unfriendly-lo-1228131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

safety issue....

AUTHOR: Tyg - (USA)

 Kinda sad that YOU dont understand that its a SAFETY ISSUE!!!! Why didnt YOU ask questions when YOU purchased a gift certificate? Gift CARDS do not expire in California, GIFT CERTIFICATES are normally PAPER and expire after a couple of years. HOW is it the companies fault that YOUR GRANDCHILD weighs so much?? THEY have no control over that person and thier weight gain or loss. ALL they can do is explain the choices left, you know since that person wont lose the needed weight. While its unfortunate that your grandchild doesnt get to use it, there is NOTHING stopping YOU from enjoying it. YOU keep trying to use YOUR senior citizens status as some form of SHEILD against REALITY!!!! The ONLY way that works is IF you are in a HOME!!!! Then REALITY doesnt NEED to apply to you. STOP trying to crawl into the grave!!!! YOU have PLENTY of VERY GOOD years in both YOU and YOUR HUSBAND!!!! So take that gift certificate and take a hot air ballon ride together. YOU enjoy it and if or WHEN that grandchild has lost enough weight to be able to take a flying lesson, THEN try again to get them a lesson. ALl YOU are doing is WHINING because THEY are NOT giving YOU your way. That doesnt look very pretty on YOU. YOU are supposedly WISER then others BECAUSE you have LIVED longer. IM NOT SEEING THAT WISDOM!!!! YOU are acting like a spoiled child that Im half expecting is going to hold her breath until SHE is blue and stomp her feet until someone pays attention to her. YOU and YOUR GRANDCHILD are the issue. THEY have given YOU the options available. If THAT isnt good enough then YOU truly ARE the problem. Exceptions are one thing, totally breaking policy and bending over backwards to accomidate YOU is NOT worth the $199.99 YOU paid. Either USE IT OR LOSE IT. Period. STOP blaming other for what is YOUR PROBLEM. Grow up BECAUSE YOU HAVE NOT BEEN RIPPED OFF!!!! Quite the contrary,  YOU are trying to SCAM THEM into giving YOU your way. YOU are trying to use YOUR being a senior citizen as the reason THEY need to give YOU a pass. 60+ years old and STILL SCAMMING!!!! Somewhere YOU have made a CONMAN PROUD. iM BETTING THAT YOUR PARENTS WOULD LOOK AT WHAT you ARE DOING AND WOULD BE ASHAMED OF THE scammer THEY RAISED.

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