Report: #1313657

Complaint Review: THRIVE MARKET

  • Submitted: Sun, June 26, 2016
  • Updated: Sun, June 26, 2016
  • Reported By: medicinewomon — Silver Spring Maryland USA
  • THRIVE MARKET

    Internet
    USA

THRIVE MARKET Bad service. Broken promises. Site did not work. Requests ignored. Avoid them like the plague! Los Angeles Internet

Show customers why they should trust your business over your competitors...

Placing my first order was a nightmare. It took days to get my order through. By the time that I got the site to work and got customer support, the offier had expired. Thankfully, Diana helped me with my order and got everything straightened out, offered me a membership discount and gave me the offer that had expired. I enjoyed receiving my order and looked forward to ordering again. Now, that was great customer service!

When I attempted to order again on Friday, I put in a hefty order but, again, was unable to order since the site wanted to charge me $99.95 for a tin of smoked oysters. I had ordered four tins and was surprised that the price changed in the shopping cart to almost $500 for 8 items.

I wrote to customer service, requesting Diana again. Instead, a woman named Brooke responded every time. [continued below]....

..... She did not respond to my requests to reach Diana and said that the offer that I had again missed (since it took days for them to get back to me) was not available to me and that I had to wait for another offer to come around. She did reactivate a discount code that Diana had sent me, but the offer to save $30 on a $70 order was no longer available and Brooke was not going to do anything about it.

So I cancelled my membership and the 20 items that I was going to order will never reach my door.

It serves me right to not shop locally. Internet shopping helps me out since I am disabled and getting around is difficult for me. Sometimes I don't have what I need to cook nourishing meals and rely heavily on the internet. Well, Thrive Market will not be one of them. I don't know why this company was willing to give up a customer so easily along with the membership fees that I would pay again next year.

Sasha Siddhartha and Gunnar Lovelace are not reachable. Instead, they have social cretins like Brooke losing them customers! To quote this impossible woman, "

________

Brooke's reply: Thank you for your reply. I am sorry to hear that. However, we are not able reactivate a previous promotion. We have a ton of promotions every week, so keep an eye on your email and follow us on social media for early access to the next great offer! Let me know if I may assist you with anything else. Have a great day.
____________

(Thanks, Brooke, for nothing. You have done quite enough to last me a lifetime!)

RUTH
SILVER SPRING, MD

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This report was posted on Ripoff Report on 06/26/2016 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/thrive-market/internet/thrive-market-bad-service-broken-promises-site-did-not-work-requests-ignored-avoid-th-1313657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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