Complaint Review: Thrive Themes - Internet
- Thrive Themes Internet USA
- Phone:
- Web: thrive themes.com
- Category: Websites
Thrive Themes Good Product - Deplorable and Totally Unacceptable Customer Service Internet
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In 2015 I was excited to use Thrive Themes and purchased an annual license. Buying the service was quite easy. Unfortunately I was not able to utlize the service due to my own set backs. One year later I was surprised to discover an automated charge to my paypal accout.
Similar to another complaint published on this service, there was no email or advance communication from Thrive. Just a re-occuring charge. I was quite upsate with the charge because it went against an account I no longer used and caused some major banking issues for me. Had I been contacted or given an opportunity to change the payment source this would have been a non-issue.
I reached out to Thrive for a refund against the account and they refused. I was quite upset at their irreverent attitude and much more upset that there i was and still is no contact number or person to talk to. The company seems to be 100% adverse to direct customere interaction. I explained that I needed to use a different paypal account. I also decided I would be using their product so I would let the situation slide. It is now one more year later and my account is up for renew. I went to make sure that the renewal would charge to the correct account, and after 4 communications, one of which gave me ooutdated paypal instructions, I was told that my account was closed and that if I wanted Thrive themes again I would have to pay a higher price.
Let me be clear, that response times are slow and their ability to directly respond to the issue has been extremely poor.
In this day and age, this is a sign of a company that should be avioded at all costs. It does not matter how good the product is! Expecailly a company that makes themselves out to understand how people make buying decisions or to understand how people interact on the internet. They cannot possibly have a clue as they in no way understand the value and importnace of a quality personal customer interaction.
I have spent now a few hours and many attempts to actually do business with Thrive. I have also emailed the owner and recieved zero response.
My advice to potential users. Keep looking. These folks do not qualify as a company worthy of doing busieness with, despite the quality of their product... which also is no longer the leaser it used to be.
Two Thumbs Down!
This report was posted on Ripoff Report on 02/20/2017 07:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/thrive-themes/internet/thrive-themes-good-product-deplorable-and-totally-unacceptable-customer-service-interne-1357287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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