Complaint Review: Thunder Cameras - Brooklyn New York
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- Author Not Confirmed
- Thunder Cameras 6605 20th Avenue Brooklyn, New York United States of America
- Phone: 7182232933
- Web: www.thundercameras.com
- Category: Cameras & Video
Thunder Cameras THIS IS A TOTAL SCAM. They are rude, conniving, con artist liars at best. Watch for changed orders, over priced equipment and terrible return/refund/restocking policies. Brooklyn, New York
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Later, I researched the lens on the sigma site and it is only worth $750.00. When I received the lens on Fri, May 7th it seemed ok, but a week later (Saturday, May 15) I had a wedding to shoot. During the 9 hrs of the wedding I knew it was damaged. The lens wouldnt focus on manual. I decided I would exchange it for the lens I originally wanted.
On Mon, May 17th I called and said I wanted to exchange the lens but I needed it immediately for another shoot on Saturday. They said if I overnighted the lens, they would get me the lens by Fri, May 21st. So, I did. I never received a confirmation that lens had been shipped, I just kept waiting. Finally, on Mon, may 24th I called & they claimed that they did not send me the canon lens because my credit card bounced. First, they had no need to run my card again - they gave me the sigma for the same price as the canon. Second, even if they HAD run my card, it would not have bounced.
I said I just want to cancel my order, you are not a company I want to give my business to. They said, okay, we are able to refund you $750.00. I asked them why I wasn't able to get all of my money back for something that was THEIR fault, they sent me a damaged lens! They claimed that the lens was never damaged and they had to charge me a restocking fee... a $150 restocking fee! So, between the original payment and shipping fees I spent $990.00, only got $750.00 back and I have NO LENS.
Also, they have sent me an email that I will be refunded that money after 30 days (a ridiculously long amount of time) and it took 42 DAYS to receive only after calling, badgering and reporting them to the Better Business Bureau. Anyone who has had trouble dealing with them needs to report them as well. They are a TOTAL SCAM.
This report was posted on Ripoff Report on 07/01/2010 06:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/thunder-cameras/brooklyn-new-york-11204/thunder-cameras-this-is-a-total-scam-they-are-rude-conniving-con-artist-liars-at-best-619169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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