ticket Liquidator left hanging by Ticket Liquidator no tickets Internet, Internet

Hello! I am an employee of TL responding to the customer above. We're very sorry to hear about the problems concerning the customer's order. It appears that the customer claims they placed an order and that they were later contacted by their ticket-selling company to inform them they wouldn't be able to supply the event tickets (!?). We at TL have strict rules we expect sellers to follow and that includes the rule that sellers are not allowed to cancel accepted orders -- not without severe penalties. We penalize and rate sellers based on their performance so as to ensure customers a hassle-free order experience (and, in this regard, we take non-fulfillment of orders very seriously). The specifics of the customer's order are not directly clear to us, but we would appreciate the customer contacting us with more information at molly@ticketliquidator.com.

Added to that, I should mention that we at TL have a 125% guarantee for customers -- which is to say that customers are due to receive a 125% refund of their ticket purchase if the seller accepts the purchase and does not fulfill it. We at TL then offer customers an additional discount on new tickets to make sure that their issue is resolved. It isn't clear in this situation if the customer contacted TL directly or spoke mainly with their ticket seller. We'd nevertheless appreciate further information so that we can make sure the issue is handled appropriately.

Hello! I am an employee of TL responding to the customer above. We're very sorry to hear about the problems concerning the customer's order. It appears that the customer claims they placed an order and that they were later contacted by their ticket-selling company to inform them they wouldn't be able to supply the event tickets (!?). We at TL have strict rules we expect sellers to follow and that includes the rule that sellers are not allowed to cancel accepted orders -- not without severe penalties. We penalize and rate sellers based on their performance so as to ensure customers a hassle-free order experience (and, in this regard, we take non-fulfillment of orders very seriously). The specifics of the customer's order are not directly clear to us, but we would appreciate the customer contacting us with more information at molly@ticketliquidator.com.

Added to that, I should mention that we at TL have a 125% guarantee for customers -- which is to say that customers are due to receive a 125% refund of their ticket purchase if the seller accepts the purchase and does not fulfill it. We at TL then offer customers an additional discount on new tickets to make sure that their issue is resolved. It isn't clear in this situation if the customer contacted TL directly or spoke mainly with their ticket seller. We'd nevertheless appreciate further information so that we can make sure the issue is handled appropriately.