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Report: #1148495

Complaint Review: Ticketmaster - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Chad — FORT WORTH Texas
  • Author Not Confirmed What's this?
  • Why?
  • Ticketmaster Nationwide USA

Ticketmaster Seller Beware Nationwide

*Author of original report: Update

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To Whom It May Concern,

I purchased 2 tickets to the March 8th Dallas Stars vs Minnesota Wild Hockey Game at the American Airlines Center in Dallas, TX. I purchased the tickets in January as an anniversary present for my wife, only to find out we couldn't go following week. I re-listed the tickets on February 26th at $250 each. I got an email notifying me that the tickets hadn't sold as of March 5th so I lowered the price to $100 per ticket. As of Friday the 7th, I hadn't sold the tickets yet so I gave them to a friend to use. They went to the game but were denied access because someone had already used the tickets. The only copy of the tickets that I printed were given to my friends. I called in and spoke to a CSR last week only to be told essentially Tough Luck after being placed on hold and transferred for over 45 minutes. I've attached a copy of my order confirmation when I originally purchased the tickets, a picture of each of the tickets, my banking records and a copy of the email stating that my tickets had been re-listed. I have also included an email (Reference Number 140318-002612) I sent in to the Customer Service Department on March 18th at 5:46 PM asking for help. I still have not received a reply.

 

After sending the info above to the email addresses below, I was contacted by someone from the Call Center in Farr/McAllen, TX. She "had no idea how it happened but my tickets had sold and they weren't sure why the system didn't recognize this and pay me." I worked with her for about a week and then was transferred over to another guy who was going to get it handled. 

 

After roughly a month of going back and forth, I was finally paid my $200 and was promised a gift card to make up for my rough experience. Here we are (5/21/2014) and I still haven't received it from them. 

 

This experience has been enough for me to NEVER use Ticketmaster again. I hope this report helps others who might have been Ripped Off by Ticketmaster the same way I was. If you can't get anywhere with their "Customer Service Department", send an email with your proof to the email address below and you will get help fairly quick.  

 

 

sandy.gaare@ticketmaster.com

laura.krieg@ticketmaster.com

tony.mastrostefano@ticketmaster.com

clay.luter@ticketmaster.com

olga.soroka@ticketmaster.com

jennifer.jones@ticketmaster.com

danielle.chagnon@ticketmaster.com

 

 

 

 

 

sandy.gaare@ticketmaster.comlaura.krieg@ticketmaster.comtony.mastrosefano@tickemaster.comclay.luter@ticketmaster.comolga.soroka@ticketmaster.comjennifer.jones@ticketmaster.comDanielle.chagnon@ticketmaster.com

This report was posted on Ripoff Report on 05/21/2014 08:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ticketmaster/nationwide/ticketmaster-seller-beware-nationwide-1148495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update

AUTHOR: Chad - ()

POSTED: Thursday, May 22, 2014

One day after posting report, I received the much promised Gift Card. The only problem is it is to Ticketmaster...I guess they missed the memo that I NEVER wanted to do business with them again.

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