Report: #889057

Complaint Review: ticketnetwork

  • Submitted: Sun, May 27, 2012
  • Updated: Wed, May 30, 2012
  • Reported By: nora — WESTLAKE Louisiana United States of America
  • ticketnetwork

    United States of America

ticketnetwork metro entertainment ripped me off, got no tickets Internet, Internet

*UPDATE Employee: This customer was never in contact with TN

Show customers why they should trust your business over your competitors...

I do not advice anyone to buy from this company...I order tickets online and got an email to confirm my purchase charging me an extra $15 to get them..the never sent me an email or phone call to state where i was to pick up any tickets...i was thinking the printed confirmation could be used, but to my horror it wasn' them and they said they sent me an email to pick tickets up at fedex, which they lie about...never got an about a refund...and was told i would get none....big rip off
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This report was posted on Ripoff Report on 05/27/2012 02:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

This customer was never in contact with TN

AUTHOR: TicketNetwork - (United States of America)

Hello! I am an employee of TN responding to the customer comment above.

To start with, I'm very sorry to hear about the problems and confusions the customer experienced in regards to her ticket order. It would appear that the customer placed an order through our exchange from a third party seller. The order was advertised and scheduled for a "Local Pickup Near Venue" because the event was only two days away from the scheduled date of the event. The ticket selling company subsequently claimed they emailed the customer with the location near the venue where she could pick up the tickets for the event. They also emailed the customer the business hours of the pick-up location and informed her that the tickets would need to be picked up the day before the event. The customer claims that no email was received.

On that note, we do have in our records that the ticket seller sent an email to the customer with the pick-up information for the order. The customer ended up calling the ticket seller on May 27th (the day of the event) claiming they hadn't received any information about the ticket pick-up. The seller provided the customer with the pick-up information, but the third party location was then closed. The tickets could not subsequently be reprinted for the customer because they were irreplaceable tickets. The customer only contacted the seller a few hours before the event, too, over two days after the pick-up instructions were emailed.

Examining the order, I don't see any evidence that the customer concerned ever contacted or emailed TN directly about her purchase. There was also no extra charge that the customer was forced to pay after the fact in order to access her tickets. All relevant order charges were advertised twice during the checkout process and subsequently accepted by the customer. The "printed confirmation" that the customer received was also an order receipt and not relevant for her event admittance. The receipt actually states in all caps "THIS IS NOT AN EVENT TICKET."

Regardless, we're sorry for the customer's unhappiness and we have reached out to assist her with this order situation by offering her a discount on a new order equal to her past order's total. This discount will allow the customer to access new tickets and recoup her money. We have also put the customer in contact with a manager to ensure her a more confusion-free order experience on any subsequent purchase.
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