Report: #1000387

Complaint Review: TicketNetwork

  • Submitted: Sun, January 20, 2013
  • Updated: Wed, January 23, 2013
  • Reported By: Willametta — West Linn Oregon United States of America
  • TicketNetwork

    South Windsor, Connecticut
    United States of America

TicketNetwork This company is operating a scam! South Windsor, Connecticut

*UPDATE Employee: Customer's issue has been addressed

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Here is how I was scammed:  I purchased 2 concert tickets online from a site called ""  The tickets I purchased were 12 rows from the stage in Section A.  I saw the seats on the venue seating chart at the time I purchased them.  I received an email from a second company called "," confirming my purchase.  When the tickets arrived in the mail, they were NOT the tickets I ordered.  In fact, they were in "Second Balcony Section A," just two rows from the ceiling.

When I called to complain, I was told the tickets were nonrefundable as clearly stated in their policy, which is located on the website.  (This changing of names is part of their ruse to deflect their responsibility.)

When I called, I was told, "Well, we never specified which Section A your seats were in," and they refused to refund my money.  This clearly makes no sense, since they sent me an email confirming that my seats were in "Section A," which is clearly worlds apart from "Second Balcony Section A"

At the concert, ALL of the people sitting next to us (in the "nosebleed" section) had been victims of the exact same scam.  We met 8 people who had been caught up in this ruse.  There may have been more there that we did not meet.  Certainly we represent just a fraction of the percentage of people who have been swindled by,, or whever these criminals are.
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Updates & Rebuttals


#1 UPDATE Employee

Customer's issue has been addressed

AUTHOR: TicketNetwork - (United States of America)

I am an employee who works at TicketNetwork and we would like to thank the customer concerned for contacting us about her order. There appears to be some confusion in regards to the role that TN fills in the ticket ordering process.

Briefly, TicketNetwork is a software company that develops and sells a point-of-sale software to various website partners that allows ticket resellers (established ticketing agencies with a record of fulfilling ticket orders) to resell tickets online to popular sporting, concert, and theater events. TN owns and manages an online exchange of event tickets that is accessed by many different ticket resale websites for advertisement and dispersal to customers. Official Online Tickets is one of these partner websites and we at TN also host our own ticket resale marketplace. We do not directly own, price, or ship any event tickets, nor do we directly supply event tickets to customers.

In this case, it seems that the customer ordered tickets through the website Official Online Tickets, which were being sold on our exchange by the ticket seller SongTicketing. SongTicketing is not the same as our company, but is instead a separate company entirely. They are the ticket seller who owned the customer's tickets, advertised them, and delivered them. They evidently used our company name at some point in their various communications with the customer.

On that note, the above customer contacted our offices in regards to her complaint and we looked into the issue with the seller who fulfilled her purchase. We let the seller know that they were not specific enough in how they listed the tickets that they owned. (The confusion resulted from the fact that the venue map contained various areas that were labeled very similarly. It would therefore be easy to misinterpret the specific area where a given group of seats were located.)

That being said, we have handled this issue with the seller and will be sending the customer a check for her order total. We apologize for the confusion in regards to the order situation and would appreciate the customer confirming receipt of the check.
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