TicketNetwork.com Disconnected Network for a ticket to NO WHERE South Windsour, Connecticut

Hello! I am employee of TN responding to the comments left by the customer above.

Just to explain, TN is a nationwide network through which established companies and trusted individuals resell tickets to popular sporting, concert, and theater events. We do not directly own, price, or ship event tickets, but rather serve as a marketplace connecting ticket buyers with ticket sellers. We are therefore similar to an "EBay for tickets" whose purpose is to facilitate and monitor secure ticket transactions online. The sellers who resell tickets through us are only allowed to do so after meeting certain conditions and maintaining certain service standards. We also regularly rate and review the sellers who do business on our exchange to ensure the best possible service for customers.

In this customer's case, we don't have specific inside information about his order with the little information provided. It nevertheless appears that the customer placed an order through us and the order was subsequently rejected by the ticket seller.

On that note, the ticket sellers on our website (and on our competitors', as well) have a small window of time during which they're free to accept or reject a ticket order. This is because the sellers listing tickets on our exchange are likely listing tickets (albeit, for higher prices) on other networks, too. So, as a result, it's occasionally possible that they might sell a ticket group before being able to remove it from our website. Ticket sellers therefore have a brief window during which they can accept or  reject an order for X, Y, or Z reasons. This is standard across ticketing marketplaces and not something unique to our website.

Added to that, I should mention that some 50% of the rating system we use for ticket sellers is based around their efficiency in deciding on a pending's order status and also around their history of accepting and rejecting orders. It is very rare for a customer's order to be rejected (over 99.2%  orders placed on our site are accepted and fulfilled by their ticket seller) so order rejection is extremely uncommon. We penalize sellers for every order they reject and we also time how long it takes them to accept or reject an order. Sellers who take longer to decide on an order's status are penalized more than sellers who decide speedily if an order can be accepted or not. There is therefore no incentive for ticket sellers to reject ticket orders unnecessarily.

In this customer's case, it sounds like his seller took a longer-than-usual time to reject his ticket purchase. The reason for this is unclear, because we do not have further information about the customer's issue. The situation was nevertheless not a "bait and switch" because the customer was refunded in full for his purchase. The seller did not make any money and neither did we - so it's hard to ascertain the benefit of a "scam" if the alleged scamming party comes away without gaining anything.

Regardless, we're certainly sorry for the customer's unhappiness and would be happy to assist him with a discount on a future order. We kindly request that the customer email our company email address (customerservice@ticketnetwork.com) with "ATTN: Marie" in the title. We would be more than happy to help the customer purchase new tickets to an event to try and make up for his unhappiness with his more recent purchase attempt.