I too have been taken in this scam. I purchased a pentium D processor and 1024 memory chip. Both offered rebates for $100 and $40 respectively. These were not the only item I purchased but the ones with rebate advertised by Tiger Direct.
I have been in contact with both Tiger Direct and On-rebate to honor what was advertised but shot down due to the fact that I did not enclose the UPC that was inside the plastic clamshell the OEM processor came on a little piece of paper.
All other paperwork I sent in to include the INVOICE from Tiger Direct themselves. Here is our email correspondence:
Dear Valued Customer:
Thank you for your e-mail , we apologize for the inconvenience, please note that we advise all customers to keep copies of all documentation submitted to the rebate companies. Please note that in order to assist you we will need the required documentation. For further assistance, please contact the rebate company for advice.
Thank you for visiting our website. We at Tiger Direct appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately.
TigerDirect.com Web Response
Sent: Sep 1, 2006 11:24:51 AM
Subject: Received Incorrect Item
** Message Sent from: TigerDirect.com website
** Please Respond with a tigerdirect.com email address.
Name : James
Order Number : I544078501028
Subject : Received Incorrect Item
I have recently purchased a Pentium D CPU (WFL BB015700) and Ultra 1024 memory Stick (WFL FA041800) both of these had rebates. $100 & $40 respectively (Order # I544078501028). On-rebate has disapproved the rebate due to the fact there was not a UPC included. I threw out the boxes because there wasn't a UPC on the OEM processor. On-rebate stated that it was Tiger Direct who requires them to process the rebate. I sent in everything else to include the invoice from Tiger Direct with my name on it.
I spoke with a Customer service rep. from Tiger Direct who stated the UPC was on a little piece of paper inside the plastic clamshell. You have records of my purchase, I have records of my purchase. We need to sort this out because I would hate to believe this is ploy by either party to not honor what was advertised. I am not your best customer by far, but I am a customer.
And this one which of course I have not had a response to:
I do not think that I'm a valued customer if you do not plan to help me on this. This my be above us and require settlement through litigation. I do not wish to give companies like yourself my money for free. If you advertise something then it should and will be honored.
----- Original Message -----
From: "TD Incomplete Damaged Incorrect"
Sent: Saturday, September 02, 2006 5:46 PM
Subject: RE: Received Incorrect Item (#8796-54145956-9234)
Of course Tiger may or may not reply stating that they wish to help but the fact is I asked for help and did not receive it. I I staed to them I am not their best customer but I am (or was) a customer. Am sincere for pressing forward with litigation. I do not think that any corperation in the USA should be able to get away with this.
Sumter, South Carolina