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Report: #442318

Complaint Review: Tiger Home Inspection Inc. - Braintree Massachusetts

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  • Reported By: Winthrop Massachusetts
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  • Tiger Home Inspection Inc. 969 Washington Street Braintree, Massachusetts U.S.A.

Tiger Home Inspection Inc. Subpar Home Inspection costing me $1000+ in damages in less than a year Braintree Massachusetts

*Consumer Comment: Know what you are paying for!

*UPDATE Employee: Just the facts

*UPDATE Employee: Just the facts

*UPDATE Employee: Just the facts

*UPDATE Employee: Just the facts

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I used Tiger Home Inspection for the purchase of my new home in May of 2008. At the time of the home inspection, the inspector Eric Blatz, made the observation that the alignment of the garage doors was off and I should consult with the contractor/developer of the home before closing. Based on this recommendation, I put a contingency in the closing of my home that the alignment of the garage doors be repaired prior to closing. This was done, the garage doors were working properly at the time, and I proceeded to closing. Soon after I moved into the home, I began having issues with the garage doors again.

The quality of the garage doors deteriorated to the point where they no longer close properly, the strain on the doors caused tearing on the top panels of the garage doors, and many other issues with the doors have been a constant. I recently had two garage door repairmen come out for an estimate to repair the doors. Both of them pointed out what was the issue immediately - my garage is 7 feet, yet my garage doors are 8 and 1/2 feet tall. The discrepancy between the size of the garage and the garage doors has ruined my doors to the point where I know need to pay approximately $1200-$1500 to completely replace the doors in a home I have been living in for less than a year, which was only built in 2007. One of the garage repairman stated that it was obvious at first glance that the issue was the 8 1/2 foot doors on a 7 foot garage and that any quality home inspector should have picked up on that immediately. He even recommended litigation against the home inspection company I went with based on the huge oversight on the inspectors part.

To date, I have also had to deal with a bathroom leak and water damage that was missed by this subpar home inspector. I called Tiger Home Inspection and was put through to Laura with customer service to voice my complaint. She said that she would speak with the supervising inspector and took my contact information and stated someone would call me back within 24 hours. Four days passed with no call. At that point I called Laura back and she told me that there was nothing that Tiger Home Inspection could do for me.

The frustrating part of this is I put my trust into this company and have been completely let down. Their motto is "for the most important purchase of your life, your home". I trusted this company to give me an expert analysis of the issues with my home, didnt achieve it, and when I contacted them I was basically told that it wasn''t their problem. This was very dissapointing indeed.

Mark d
Winthrop, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 04/09/2009 02:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tiger-home-inspection-inc/braintree-massachusetts-02184/tiger-home-inspection-inc-subpar-home-inspection-costing-me-1000-in-damages-in-less-tha-442318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
5Consumer
0Employee/Owner

#5 Consumer Comment

Know what you are paying for!

AUTHOR: H&S specialist - ()

POSTED: Sunday, March 16, 2014

This is my opinion, After working 11 years with homeowners and inspectors…..Most of the time the homeowners have unrealistic and incorrect expectations. Remember the inspector is a human, they can't see through walls or into the past or future. Although they are only at your house for  afew hours, Inspectors and contractors work daily, are normally well tuned and the homeowner may hire one or two inspectors in their life time. Who do you think knows best? By the way I worked with Tiger of the Boston Ma. area for most of my 11 years in construction and can’t recall ever having an issue with them. Very professional and thorough people here in Boston.

Unfortunately, again in my opinion, the person hiring the inspector is not well informed.

The inspector need only follow the regulations.

It is my understanding; he informed the client of an apparent misaligned & malfunctioning garage door and suggested they hire an appropriate expert. Job Done!

This is all he is required to do. He is not required to state the root cause of the malfunction. It was the responsibility of the door contractor to identify the reason for the misalignment and correct it. It is the responsibility of the homeowner to hire a competent door installer. The inspector did his job! If he suspected it was not the ideal door for the opening he is not required to say it and should not. He is not a door expert. He is there to observe and report facts only, no advice on the root cause or proper correction procedure of the issue is required or advisable.

This is a very common misconception with homeowners. Inspectors only identify an issue never the root cause of the issue. They may note a visible stain on a ceiling or missing roof shingle or damaged flashing near a leak but should never state the cause of the leak. There may be underling issues not visible to the human eye. They report observations only! No assumptions allowed.

Again in my opinion... The industry should do a better job of explaining their role; the homeowner should do a better job of making it their business to understand what they are paying for. I would like to suggest to read the contract twice, read the regs and ask questions, in my experience so many don't do that.

I hope this helps some see the other side. Be informed and be Blessed!

 

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#4 UPDATE Employee

Just the facts

AUTHOR: Voice Of Reason - (U.S.A.)

POSTED: Monday, April 27, 2009

On or around May of 2008 Tiger Home Inspection performed a thorough and complete inspection on the referenced property.At that time the inspector found a problem with the right side garage door.He advised at that time"right side garage door not closing properly,binding in track while closing and safety control keeps lifting the door.Consult contractor for repair or adjustment."
According to MA. state regulations for home inspectors under section 6:04(2)a System:Exterior.The home inspector shall observe:#3 garage door opener
As well as section 6:04 (d) The inspector shall:#3 Operate garage doors manually or by using permanently installed controls of any garage door operator.
6:04 (d) #4 The inspector shall:Report whether or not any garage door opener will automatically reverse or stop when meeting resistance during closing.
It seems quite obvious to me that inspector Eric Blatz performed his garage door inspection professionally and ethically.I would like to ask this question,Did anyone reinspect the door after the so called repair? Was he a licensed inspector,Did he have your best interests in mind?Or perhaps you may have done it yourself trying to save a few bucks?
In closing i agree you have been ripped-off just not by Eric Blatz or Tiger Home Inspection.

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#3 UPDATE Employee

Just the facts

AUTHOR: Voice Of Reason - (U.S.A.)

POSTED: Monday, April 27, 2009

On or around May of 2008 Tiger Home Inspection performed a thorough and complete inspection on the referenced property.At that time the inspector found a problem with the right side garage door.He advised at that time"right side garage door not closing properly,binding in track while closing and safety control keeps lifting the door.Consult contractor for repair or adjustment."
According to MA. state regulations for home inspectors under section 6:04(2)a System:Exterior.The home inspector shall observe:#3 garage door opener
As well as section 6:04 (d) The inspector shall:#3 Operate garage doors manually or by using permanently installed controls of any garage door operator.
6:04 (d) #4 The inspector shall:Report whether or not any garage door opener will automatically reverse or stop when meeting resistance during closing.
It seems quite obvious to me that inspector Eric Blatz performed his garage door inspection professionally and ethically.I would like to ask this question,Did anyone reinspect the door after the so called repair? Was he a licensed inspector,Did he have your best interests in mind?Or perhaps you may have done it yourself trying to save a few bucks?
In closing i agree you have been ripped-off just not by Eric Blatz or Tiger Home Inspection.

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#2 UPDATE Employee

Just the facts

AUTHOR: Voice Of Reason - (U.S.A.)

POSTED: Monday, April 27, 2009

On or around May of 2008 Tiger Home Inspection performed a thorough and complete inspection on the referenced property.At that time the inspector found a problem with the right side garage door.He advised at that time"right side garage door not closing properly,binding in track while closing and safety control keeps lifting the door.Consult contractor for repair or adjustment."
According to MA. state regulations for home inspectors under section 6:04(2)a System:Exterior.The home inspector shall observe:#3 garage door opener
As well as section 6:04 (d) The inspector shall:#3 Operate garage doors manually or by using permanently installed controls of any garage door operator.
6:04 (d) #4 The inspector shall:Report whether or not any garage door opener will automatically reverse or stop when meeting resistance during closing.
It seems quite obvious to me that inspector Eric Blatz performed his garage door inspection professionally and ethically.I would like to ask this question,Did anyone reinspect the door after the so called repair? Was he a licensed inspector,Did he have your best interests in mind?Or perhaps you may have done it yourself trying to save a few bucks?
In closing i agree you have been ripped-off just not by Eric Blatz or Tiger Home Inspection.

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#1 UPDATE Employee

Just the facts

AUTHOR: Voice Of Reason - (U.S.A.)

POSTED: Monday, April 27, 2009

On or around May of 2008 Tiger Home Inspection performed a thorough and complete inspection on the referenced property.At that time the inspector found a problem with the right side garage door.He advised at that time"right side garage door not closing properly,binding in track while closing and safety control keeps lifting the door.Consult contractor for repair or adjustment."
According to MA. state regulations for home inspectors under section 6:04(2)a System:Exterior.The home inspector shall observe:#3 garage door opener
As well as section 6:04 (d) The inspector shall:#3 Operate garage doors manually or by using permanently installed controls of any garage door operator.
6:04 (d) #4 The inspector shall:Report whether or not any garage door opener will automatically reverse or stop when meeting resistance during closing.
It seems quite obvious to me that inspector Eric Blatz performed his garage door inspection professionally and ethically.I would like to ask this question,Did anyone reinspect the door after the so called repair? Was he a licensed inspector,Did he have your best interests in mind?Or perhaps you may have done it yourself trying to save a few bucks?
In closing i agree you have been ripped-off just not by Eric Blatz or Tiger Home Inspection.

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