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Report: #303965

Complaint Review: TigerDirect - Florida Internet

  • Submitted:
  • Updated:
  • Reported By: Rancho Santa Fe California
  • Author Confirmed What's this?
  • Why?
  • TigerDirect tigerdirect.com Florida Internet U.S.A.

TigerDirect I purchased a monitor and never received my rebate after completing the required process Florida Internet

*UPDATE Employee: Customer Service

*UPDATE Employee: Customer Service

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I purchased a monitor from TigerDirect because they offered a $100 rebate.

After completing the rebate form (on time!) and sending in the upc codes from the box I never heard from TigerDirect again. I made a photocopy of the upc code, receipt, and form for my records with the dates sent. After several months went by I tried to contact the company but had a diffecult time. Finally when I got through to them they said they had received it but I was too late because I didn't send it in time.
I know with certainty that I sent the rebate within 24 hours of the time I received the product even though I had several weeks to do so.
Tigerdirect ripped me off.


Surfingswamis
Rancho Santa Fe, California
U.S.A.

This report was posted on Ripoff Report on 01/28/2008 07:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tigerdirect/florida-internet-33144/tigerdirect-i-purchased-a-monitor-and-never-received-my-rebate-after-completing-the-requir-303965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Customer Service

AUTHOR: Elizabeth - (U.S.A.)

POSTED: Thursday, March 06, 2008

Dear Surfingswamis,

I want to resolve this for you but there isn't enough information in your post for me to identify which rebate processing company handled your rebate claim. Please understand that TigerDirect doesn't process rebates rather rebates are processed by one of several different 3rd party processing companies. Please contact me directly at elizabeth.hernandez@tigerdirect.com so I can get the additional information necessary to resolve this issue for you. TigerDirect is committed to our customers and I'd like the chance to prove our commitment.

Sincerely,
Elizabeth Hernandez
Customer Service

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#1 UPDATE Employee

Customer Service

AUTHOR: Elizabeth - (U.S.A.)

POSTED: Wednesday, February 20, 2008

We sincerely do apologize for any inconvenience. I would personally like to help you resolve this problem for you. Please feel free to email me at elizabeth.hernandez@tigerdirect.com

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