Report: #1043495

Complaint Review: Tigerdirect

  • Submitted: Mon, April 15, 2013
  • Updated: Tue, April 16, 2013
  • Reported By: DexterAtor — Leslie Arkansas
  • Tigerdirect

    United States of America

Tigerdirect Syx, Systemax Tigerdirect, Syx, Systemax renegs on warranty, Internet

*UPDATE Employee: Dear Tiger Customer

Show customers why they should trust your business over your competitors...

I purchased a SYX Systemax PC from Tigerdirect last August. 

Order # P4118288
I took the default warranty: "1 Year Parts & Labor Warranty"

But then they tell me by email that there is absolutely no warranty other than that of the individual manufacturers of individual components. Oh, well, so I spent a lot of time and some money to determine that it was the Asus motherboard that is bad. Go to Asus' site.  Asus will not accept an email unless it has the serial number.

The serial # is only found on the item box! Which I never rec'd, and Tigerdirect did not record. So now I have to buy a NEW MB, despite the fact that it is covered by both Togerdirect's and Asus' warranties.

"We appreciate your interest and support for the company. Unfortunately, we do not keep records of the serial number of all the items we sell. We do apologize for any inconvenience that this may have caused."

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#1 UPDATE Employee

Dear Tiger Customer

AUTHOR: Tiger direct pat - ()

I reviewed your account and noticed that after you called our support line today, we arranged for a replacement board to be sent to you.  I apologize to you for the disconnect in the email communication.  Im glad that we were able to resolve the issue for you to your satisfaction.  If you run into any future hiccups please do not hesitate to contact me.

Customer Service Manager
1-800-955-1888 ext 2929
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