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Report: #1194848

Complaint Review: TigerDirect.com - Internet

  • Submitted:
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  • Reported By: John — Mount Morris Illinois
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  • TigerDirect.com Internet USA

TigerDirect.com Worst refund experience ever! Internet

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Let me just say I have been a Tigerdirect consumer for many years but not after this transaction. On 11/24/2014 I purchased a small notebook as new for $344. I received it in good condition and preceeded to set it up and noticed the cursor would lock up frequently. I went through several attempts at reinstalling drivers, OS even back to out of box state. Finally I said enough and requested a RMA from TigerDirect by Chat session. They informed me that it was a third party vendor that fulfilled the order and that Tiger would have to obtain a RMA from that vendor?? I paid through PayPal and filed a dispute when after 3 days I did not get a RMA number. After a few more days I was issued a RMA from Tigerdirect and sent the notebook back with all materials, and packaging. They sent me a email confirming this and that my refund would be generated in 3 to 4 days. However on the forth day I still had no refund. I had also sent a email with no response inquiring and then called and was told the refund was in process. Yes, I did get the refund but it was for $25.01 not even close to the amount I paid. No explanation, no itemized reason. I then preceeded to call PayPal and escalate my dispute to a claim.  I have to say, I have never dealt with such terrible people in all my life as TigerDirect. They used to be a good company and the few times I have returned items I received a timely refund. I don't know if they are falling on hard times? Or just become liars and cheats. But I have to say I will not buy from them again. Their are too many options these days to buy electronics, you don't need to waste your time with a online retailer who doesn't answer email, refund your purchase price, or try and work out a reasonable agreement. Heck, I would have tried another model, if they had even ask me and worked with me on my refund.  I would have been better off working with the PC maker on getting another working model or having it fixed under warranty. I hope to get all my money back from Tigerdirect through the PayPal claim system. I have every email, every number, every notation, every chat session, tracking numbers and RMA.

This report was posted on Ripoff Report on 12/11/2014 08:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tigerdirectcom/internet/tigerdirectcom-worst-refund-experience-ever-internet-1194848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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