• Report: #472431
Complaint Review:


  • Submitted: Wed, July 22, 2009
  • Updated: Wed, August 12, 2009

  • Reported By:peoria Arizona
7795 W Flagler St. Suite 35 Miami, Florida U.S.A.

TigerDirect.com Refurbished/used laptop sold as NEW, wrong power supply for the laptop, denies Bing cashback Miami Florida

* : HP Mixed Batch

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Me and many others bought a NEW HP laptop online from TigerDirect.com. Upon inspection of the unit when it arrived, I found the following:

1- Battery & power supply was not packaged or secured. It looks like someone just tossed it in the box.
2- The laptop's LCD screen had fingerprints and smudges all over it. There was also NO screen cover between the LCD and the keyboard (I know they come with this because I bought 3 HP laptops last year for friends).
3- There were tiny scratches all over the laptop.
4- The Vista sticker at the bottom of the laptop was heavily scratched.
5- I was UNABLE to power up my (supposedly) brand new laptop because it came with the wrong power supply! Wow! I had a (supposedly) new laptop but I can't use it!
6- To make matters worse, TigerDirect denies my cashback through Bing Cashback. This was $92 of cashback for using Bing, but they told my Bing rep that I DID NOT go through them! I have pictures that show the cashback amount which I took during the checkout process. But even this wasn't enough to prove that I did go through Bing.

I went online and sure enough, I was NOT the only one experiencing the same issues. Just about everyone who ordered the same laptop had the same problem. See link below if you don't believe me:


Be careful, folks. I have done business with TigerDirect for several years now, but after this fiasco, I am sticking to reputable merchants like Newegg.com. At least with Newegg, their product description & condition are accurate and if you use Bing or Ebates for cashback, you are sure to get them!

peoria, Arizona

This report was posted on Ripoff Report on 07/22/2009 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tigerdirectcom/miami-florida-33144/tigerdirectcom-refurbishedused-laptop-sold-as-new-wrong-power-supply-for-the-laptop-de-472431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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HP Mixed Batch

AUTHOR: Ernie E. - (U.S.A.)

We apologize for the inconvenience, due to customer feedback on this unit we advised HP of the situation and received confirmation that we did in fact receive a mixed shipment from HP that did not correspond with the specifications they had provided for us for our website.  

Please contact me directly at ernie@help.tigerdirect.com so we can discuss your situation and work on a resolution, please send your order information so we may access your account, thank you!

-Ernie E.
-Customer Relations / TigerDirect.com
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