Complaint Review: Tiltco - New Market Ontario
- Tiltco New Market, Ontario United States of America
- Phone:
- Web: tiltco.net
- Category: Building Products
Tiltco Division of Windoworld Industries Manufactured improperly sized windows. Missing hardware. Missing Low-E film. Warped Doors. New Market, Ontario
*Author of original report: Update
*Author of original report: Spoke too soon...
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I sent this company clearly labeled window and door dimensions - rough openings - yet someone in their company made a mistake and took those dimensions for actual window and door dimensions. This caused the product to be the exact dimension as the openings in which they were to fit into. In the construction world this is a big mistake as it will be impossible to fit the windows and doors in place and plumb and level them properly. Needless to say, we spent 2 weeks enlarging all openings since. Since our home is a masonry home, this was no small task.
After installation, we realised that some windows did not reflect light the same way. We discovered that a few panes were missing the low-e film. Also another window lost it's argon gas and was causing condensation and loss of heat from the home.
Final blow was when we realised that a few of the balcony doors (pricey, at about $2500 a set) had warped doors which would not seal properly against their frame. The frame wasn't under any pressure so the problem only lied within the doors themselves.
We are still battling these crooks in the court without any cooperation from them.
Be warned and stay away!
This report was posted on Ripoff Report on 07/05/2011 07:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tiltco/new-market-ontario-/tiltco-division-of-windoworld-industries-manufactured-improperly-sized-windows-missing-h-749443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Update
AUTHOR: GAW - (Canada)
SUBMITTED: Thursday, September 13, 2012
All differences with Windoworld Industries have been resolved and the statements
previously made are withdrawn.
#1 Author of original report
Spoke too soon...
AUTHOR: GAW - (Canada)
SUBMITTED: Thursday, August 04, 2011
I appologize for posting the above report too soon. We are still talking to company representatives and trying to work these issues out.
They've promised to take care of the problem balcony doors. It seems they can be tweaked and adjusted so they seal properly. They've also said that all other issues will be repaired and taken care of under the warranty.
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