***Complaint*** A few days ago I posted the following review on Yelp: "I am a former client and this agency is poor in just about every area. I'm not sure how they have any clients in small city like Ft Myers. I experienced the following: -Very slow or non-existent communication. Most of my voice mails and emails were either never returned/replied or took more than several days to get a response. -Very slow quote TA on existing policies. After finding out my insurance premium had doubled with a provider the agency was writing business through, I was told it would take at least 4 days to get a quote from any other company they represented. I received quotes from multiple companies outside the agency within minutes. -Poor customer service. When an independent insurance agency is aware that a certain provider has jacked their rates through the roof, they should contact existing policy holders upon renewal with quotes from other companies."

Mysteriously, after having no reviews other than mine a very chirpy perfect review is posted by someone who just joined Yelp and has no other reviews. More importantly though, two days later, the owner of agency replies in typical sub-par salesman fashion by not addressing issues I mentioned and misrepresenting the others. He replies that we all know it's typical for homeowner's insurance premiums to go up continually and mentions how particular and complicated they are in Florida...blah, blah, blah.

I did not have a homeowner's insurance policy with his agency and had a different very simple type of policy. He essentially says insurance is complicated and a layman wouldn't understand...blah, blah, blah. I was a licensed insurance agent in a different state for six years out of college, I'm not a layman. He failed to address the customer service complaints all-together, which were 2/3 of the complaint. I then edited my Yelp review to respond to his misrepresentation of my knowledge and complaint. Mysteriously again, my review is pulled from Yelp. I'm sure Tim Shaw had no involvment in censoring a former client experience.

I wanted to make sure my review got out there so I posted the same review on several other business review sites. Tim Shaw then replied to one the postings. This is where things got a little more serious, He called me a liar. He stated that I was not a real customer and was working for a competitor. This could not further from the truth. I gave an honest, fact-based review (lacking the hyperbole and exaggeration typical in online reviews) of a company I had bad experience with. Tim should spend at least as much time addressing customer service issues as he does trying to demean and discredit his customers.