ED Magedson – Founder
Tim Warner CableCincinnati, Ohio USA
Tim Warner Cable When Is Something Going to Be Done About This Truly Despicable Company? Cincinnati Ohio
I have never dealt with a company so corrupt and crooked. I have been a Time Warner customer for over 10 years and have only had to contact customer service probably three times in all those years. However, those calls to customer service have all been in the last year or so.
The first time was when I received an offer in the mail (which is almost daily) from Time Warner promoting a deal for a better package at a lower cost than I currently had. However, when I contacted them, for some reason that made absolutely no sense, this deal didn't apply to me. If I wanted the same deal, I would have to pay $70 more than I was currently paying.
And then today, I contacted them about the cost difference if I cancelled my cable and DVR, but kept my wireless internet and upgraded it to Turbo internet. They informed me I was in a contract until 5/2014 and I would have to pay an early cancellation fee of $150 which I was willing to do if the reduced cost of just the internet would offset that cancellation fee.
The representative told me the Turbo internet upgrade would cost $20. I then asked how much my total cost for wireless internet service would be and he informed me it would be more than I am currently paying for cable, internet, and DVR. Even if I didn't upgrade to Turbo internet, the cost savings of cancelling my cable and DVR would be less than $20/month.
After this experience, I had planned to cancel everything and find another internet service provider, but unfortunately Time Warner appears to be the only option in my area at this time. Regardless, even if Cincinnati Bell's fioptics hasn't expanded to my area by 5/2014, I will be cancelling everything and I guess spending a lot more time in coffee shops.
It is completely mindboggling to me that this company has been allowed to create a virtual monopoly without any type of intervention from the government or lawsuit. And now, with the Comcast merger, there will be an ever larger monopoly.
This report was posted on Ripoff Report on 02/14/2014 06:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/tim-warner-cable/cincinnati-ohio/tim-warner-cable-when-is-something-going-to-be-done-about-this-truly-despicable-company-1123512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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