Report: #1328600

Complaint Review: TIME WARNER CABLE (AKA) SPECTRUM

  • Submitted: Fri, September 16, 2016
  • Updated: Fri, September 16, 2016
  • Reported By: victim — la palma California USA
  • TIME WARNER CABLE (AKA) SPECTRUM

    ,
    USA

TIME WARNER CABLE (AKA) SPECTRUM SPECTRUM BEWARE CHEATED OUT OF $300 GIFT CARD REWARD

*Author of original report: I got the $300

Show customers why they should trust your business over your competitors...

MY OPENION . TIME WARNER CABLE (. AKA) SPECTRUM. IS A COMPANY OF LIARS. CROOKS AND THEIVES. I ADVISE YOU ALL NOT TO FALL IN THE $300  PAY BACK. IT IS A TRAP TO MAKE YOU SIGN UP THEN IT WILL BE A WASTE OF YOUR TIME TO COLLECT IT, YOU WILL NEVER SEE IT.

A  SELSMAN CONVINCED ME TO CANCEL  WITH AT$T AND TO SWITCH TO TIMEWARNER AFTER  PROMISSING ME $300 PAYBACK IN CREDIT CARD. AND THEY TOLD ME THE REPAIRMAN WILL HANDLE ME A CARD DISCRIBING HOW TO GET THE $300.

ON 06/16/2016 THE TWC MAN INSTALLED THE INTERNET . CABLE AND PHONE. AND BEFORE HE LEAVES I ASKED HIM FOR THE $300 INTRUCTION, HE REPLIED BY TELLING ME, NOT HIS DUTY, I MUST CONTACT TWC. CUSTOMER SERVICE. 

THE SAME DAY 6/6.2016 I CALLED TWC. CUSTOMER SERVICE OVERSEAS  A MANAGER CALLED ELIA ASKED ME TO SEND THEM MY LAST STATEMENT FROM AT&T AS A PROOF OF SWITCHING SERVICES. I WAITED  UNTILL I RECEIVED IT, AND I CALLED TWC CUSTOMER SERVICE (WHO ARE OVERSEAS)  HIS NAME WAS ALEXA (BUDGE # Z78 ) TOLD ME TO FAX THE  AT$T STATEMENT TO WITH A LETTER OF EXPLINATION INCLUDING MY ACCOUNT NUMBER  (315) 463-0225 AND TO WAIT 5 TO 7 BUSINESS DAYS UNTILL I RECEIVE THE $300 CREDIT CARD . I DID WHAT I WAS TOLD TO DO, BUT DID NOT RECEIVE ANYTHING IN TE MAIL.

THEN I CALLED TWC CUSTOMER SERVICE SPOKE TO A MANAGER BY THE NAME OF ELIA WHO ASKED ME TO WAIT ANOTHER 3 DAYS. THEN 3 DAYS LATER I CALLED TWC CUSTOMER SERVICE AND REQUESTED TO SPEAK TO SOMEONE IN USA, I SPOKE TO CUSTOMER SOLUTION THEY TOLD ME WE SENT YOU A REDEMTION CODE BY MAIL  I SAID I NEVER RECEIVED ANYTHING FROM YOU . THEN CUSTOMER SOLUTION SAID NOT A PROBLEM  WE WILL SEND YOU ANOTHER REDEMTION CODE AND SHE PUT A REQUEST FOR THAT AND GAVE ME THE TRACKING NUMBER (23838059) SHE SAID IT MAY TAKE 3-4 WEEKS  AND TOLD ME THE FAX NUMBER (315) 463-0225 THAT I WAS PROVIDED IS WRONG, THEY ARE NO LONGER USING THIS NUMBER. BUT IT IS OK NO NEED TO REFAX.

7/20/2016.  AFTER TALKING TO SEVERAL TWC CUSTOMER SERVICE OVERSEAS I END UP TALKING  AT 5:45 PM TO A MANAGER  AT CUSTOMER CARE IN USA HIS NAME CREG ( BUDGE # 5HI) HE TOLD ME HE UNDERSTAND WHAT IS HAPPENING AND HE VE SEEN IT HAPPENING TO OTHER CUSTOMER , IT IS A MISTAKE OF SALESMANS BUT THEY WILL HONOR THE PROMISS OF THE $300 . BUT HE CANNOT SEND IT IN CREDIT CARD HE CAN CREDIT MY ACCOUNT $300 IF THAT OK WITH ME, I ACCEPT. THEN HE SAID HE PUT ME ON HIS CALENDER TO CONTACT ME AND CREDIT ME ON 9-10-2016. . BECAUSE  9-10-16  IS A SATURDAY. I CALLED CUSTOMER CARE IN USA ON 9-8-2016  AT 1:18 PM SPOKE TO A MANAGER NAME GEORGE (BUDGE # UX7) WHO TOLD ME THAT I HAVE TO WAIT TO CALL THEM  9-16-2016 TO GET THE $300 CREDIT BECAUSE THE CREDIT COMES AFTER 90 DAYS  (3 MONTHS) FROM THE INSTALLATION DATE .

TODAY 9-16-2016 AFTER 90 MIN ON THE PHONE WITH TIME WARNER CUSTOMER SOLUTION . OF WICH I SPENT 45 MIN ( FROM 9:00 TO 9:45 AM) TALKING TO DENISA ( BUDGE # 4X0) ( FROM 9:45 TO 10:21 AM) WHO TOLD ME FIRST THAT I HAVE TO SPEACK TO NEW INSTALLATION DEPARTMENT  BUT I TOLD HER THAT I WAS TALKING TO NEW INSTALLATION DEPARTMENT AND THEY TRASFERED  ME TO YOU (ACCOUNTING DEPARTMENT) AFTER READING MY FILE SHE INSISTED TO SWITCH ME. I TOLD HER STAY ON THE LINE TO MAKE SURE IT IS THE RIGHT DEPPT. THEY THEY TOLD HER IT IS THE WRONG DEPARTMENT, THEN SHE SWITCHED ME TO CUSTOMER SOLUTION .

I SPOKE TO JOOSE ( BUDGE # 4FW) AFTER EXPLAINING TO HIM MY PROBLEM, HE SPOKE TO HIS SUPERVISOR AND TOLD ME THAT HIS SUPERVISOR LISTEN TO MY CONVERSATION WITH CREG ON 7-20-2016 AND EMAILED THE PREVIOUS MANAGER VREG ( BUDGE #5HI) THAT I SOKE TO ON 7_20-2016 AND REQUESTED HIM TO CREDIT MY ACCOUNT AS PROMISSED AND TO CALL ME. ( DOES IT MEAN I HAVE TO STAY BY THE PHONE ??) THEN JOOSE (BUDGE #4FW)  TOLD ME THAT THE $300 PAY BACK WAS A MISTAKE FROM THE FIRST BEGINING BECAUSE I AM NOT QUALIFIED  BUT IF CREG PROMISSED TO CREDIT MY ACCOUNT THEN IT IS UP TO HIM.

 THIS WHAT YOU SHOULD EXPECT WHEN YOU SIGN UP WITH TIME WARNER CABLE (AKA ) SPECTRUM. NOT THE $300 DOLLARS.

SHAME ON YOU BUNCH OF CROOKS, LIARS AND CHEATERS.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 09/16/2016 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/time-warner-cable-aka-spectrum/-/time-warner-cable-aka-spectrum-spectrum-beware-cheated-out-of-300-gift-card-reward-1328600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

I got the $300

AUTHOR: - ()

Finally I got paid the $300. this prove to me  there are good employees at time warner who try to fixe the mistakes

one bad apple shouldn;t spoils the whole bunch.

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.